RS ChronoDesigned for life in the fast lane, speed up your daily performance with the RS Chrono range. Utilising advanced technology these high power timepieces push boundaries with unrivalled innovative features, cutting edge materials and stylish aesthetics.
RS Chrono (rschrono.com) has 423 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tanja Flohr B.
Order ref: Order RS#17347 I have emailed them 5 times (first time in September) and have yet to receive a single reply that was not automated. We have bought a watch which has broken. This was a birthday present for our boy. The hope is that I can get in touch with you this way. It is deeply frustrating. Bad customer service
SGill
Update: Finally received the watch after waiting far longer than was mentioned. No response from my email asking for support. Three days after opening the strap has broken. My review: A cheap, badly made, terribly supported, well marketed watch. We have been waiting 3 weeks for delivery of the watch, it was bought as a present for a birthday and that was 2 weeks ago... terrible service. I don't believe this will ever arrive and having seen the other reviews, it will be a long battle to get a refund!
Response from RS ChronoDec 12, 2023
Dear Stephen, We are truly sorry to hear about your experience and the disappointment with both the delivery and the quality of the watch. We have been experiencing issues with our email ticketing system and our support emails have not delivered to customers. Please accept our sincere apologies for this inconvenience. We are committed to ensuring our customers' satisfaction. To address your concerns, we have sent you an email with proposed resolutions to make things right. Our goal is to rectify the situation and provide you with the service and product quality that RS Chrono stands for. We understand the frustration caused by the delay, especially since the watch was intended as a birthday present. We are keen to make this right and hope to resolve your concerns to your satisfaction. Best regards, RS Chrono
Mr Alex W.
Order ref: RS#16695 I have emailed them 3 times and have yet to get a single reply that wasn’t automated. My son saved up and bought a watch for himself, it took weeks to be delivered (no response to my email asking where it was) and then the strap was damaged when it arrived (no response to my emails about this). Posting on here in the hope that I can get some kind of response from them.
Response from RS ChronoDec 12, 2023
Hi Alex, We are truly sorry for the delay in responding to your emails and the issues with your son's watch. Unfortunately, our email ticketing system has been experiencing problems causing our responses to not be delivered, however, we were not made aware of this until we experienced an influx of unsatisfactory reviews. We apologize for letting this issue escalate to the point of a negative review. At RS Chrono, customer satisfaction is paramount. To address your concern, we are processing a replacement strap to be sent out immediately. We hope this resolution will meet your expectations and that your son enjoys his watch. Thank you for your patience and understanding. Best regards, RS Chrono
Nikhil N.
The watch I ordered never reached me. It was delivered outside the home ( to be honest I don't know whether that has been delivered by courier guy) even though they didn't press the bell or anything as we were all at home. The worst part is that they haven't replied to me yet after that. I have lost my £70. Literally a scam.
Response from RS ChronoDec 12, 2023
Hi Nikhil, We are sorry to hear about the delivery issues and the delay in our response. Due to an unforeseen problem with our email ticketing system, our support responses were not reaching our customers, including yourself. Please accept our apologies for this inconvenience. According to our tracking information, the item has been delivered. We hope that everything is satisfactory with your order. We will reach out to you via email to confirm this and to offer any further assistance you might need. Thank you for your patience and understanding. Best regards, RS Chrono
Avanthi B.
Hello Team, I have ordered a watch, Here’s my Order no. RS#17434. Nobody is responding to emails regarding the delivery. There should be some way or the other where we can contact the team. Please look into it.
Kastrand
Product recieved as expected but when we changed our mind on the color and wanted to return the product, one was supposed to contact customer service by email for return instructions, which we did several times with zero response. No comments to wether the product was good or not but this is not a serious company not having any customer service available and I don’t recommend to do business with them.
Fatima
Where to begin. It's been a long time since I ordered a watch. Never received any tracking number nor communication through their customer services. I've tried multiple times to reach out and contact the company but never received a response. After my review here, I got a response finally but even after that they have not helped to either reship or refund me. Do not order from this company, in my opinion this company is a scam with absolute no communication and methods of reaching out to them. My order number is #14684
Alex W.
Order ref: RS#16695 I have emailed them 3 times and have yet to get a single reply that wasn’t automated. My son saved up and bought a watch for himself, it took weeks to be delivered (no response to my email asking where it was) and then the strap was damaged when it arrived (no response to my emails about this). Posting on here in the hope that I can get some kind of response from them.
Response from RS ChronoDec 13, 2023
Hi Alex, We are truly sorry for the delay in responding to your emails and the issues with your son's watch. Unfortunately, our email ticketing system has been experiencing problems, causing our responses to not be delivered, unbeknownst to us. We apologize for letting this issue escalate to the point of a negative review. At RS Chrono, customer satisfaction is paramount. To address your concern, we are processing a replacement strap to be sent out promptly. We hope this resolution will meet your expectations and that your son enjoys his watch. We will be in touch again via email when the replacement strap arrives to make sure your Son is satisfied with the resolution. Thank you for your patience and understanding. Best regards, RS Chrono
