Ryan T.
Horrible Company with Worst Customer Service
I had the watch for a few months and looked good quality but somehow the inside of the watch stopped working and the screws inside became loose which I am confused how it happened. When I tried contacting them in every way possible through their website and through emails they didn't respond for months and now I am left with a broken watch and watch shops are charging me 30£ to repair. I have seen that the company has replied saying that customer satisfaction is their priority but I tried reaching back and there is absolutely no reply. Also they said that they tried reaching me three times but in their email they said that it was their fault they couldn’t reply back. And due to all this I paid my own money and got the watch repaired. The review isn’t changed and will stay the same. Overall I don’t recommend them at all.
Response from RS ChronoDec 12, 2023
Hi Ryan, We're sorry to hear about your watch issue. At RS Chrono, we value product quality and customer satisfaction. We've reached out three times for a photo of the damage to expedite a resolution but have never been met with a response. Please respond to our emails with the requested image, and we will replace your watch immediately. Looking forward to resolving this for you. Best regards, RS Chrono




