Designed for life in the fast lane, speed up your daily performance with the RS Chrono range. Utilising advanced technology these high power timepieces push boundaries with unrivalled innovative features, cutting edge materials and stylish aesthetics.
RS Chrono (rschrono.com) has 423 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
rschrono.com
Website
rschrono.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: April 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought a wacth and I wanted to return it and they didnt respond me.
RC
RCR
A piece of junk
A cool looking watch, but unfortunely a piece of junk. My son bought one some months ago.
-It has never shown the right time. Probably just bad batteries, but it should be delivered with fresh ones.
-I don't think it is waterproof?
-the paint has fallen off from several places on the Steel strap.
-the seconds hand is already loose, hangs downs and does not move.
So, in conclusion, the worst quality.
SF
S F.
I am waiting for a refund.
I am waiting for a refund.
Originally my fault as I ordered watches twice. Had an immediate email to say the duplicate money wld be refunded still waiting.. 1 week 2 3 and now nearly 4 weeks later.
Watches received were just what my grandsons wanted pity about customer service.
Response from RS ChronoDec 11, 2024
Hi Terri,
Thank you for sharing your experience, and we’re truly sorry for the delay and inconvenience caused.
We can confirm that the refund for the duplicate order has been processed and issued to the payment method used at the time of purchase.
We’ve also sent several emails to confirm this and to ensure everything is now resolved on your end. Additionally, we provided evidence of the refund in an image sent directly to you for your reference.
We’re glad to hear that your grandsons are happy with their watches, and we sincerely apologise for the frustration caused by the delay in processing your refund. We take this feedback seriously and are continuously working to improve our customer service processes.
Thank you for your patience, and if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Tom
JW
Jacky W.
Missing package and no additional support
Recently bought the limited edition Performante Gyro watch, says delivered a week ago but package is still missing. Multiple emails to the contact info given still no response. I’ve bought from them before and it turned out pretty okay, but now I’m down 100 bucks and no watch. Crappiest support team I’ve ever seen a legit company have.
AG
A G.
APAWLING!!!!!!!!!!!!!!
APAWLING!!!!!!!!!!!!!!
Do NOT buy this the second hand will snap off and they claim it as a 2 year warranty but they will stand by a 30 day warranty.
ABSOLUTE SCAM.
Waste of money never buy this product
VF
Veronica F.
Bought a watch not even 30 days old the…
Bought a watch not even 30 days old the second hand fell off. Waiting for a resolution. Just want a refund as this was a gift and don’t want another watch that will fall apart
HK
Hemant K.
Don't buy anything from RS Chrono
I seriously suggest not to buy anything from this company.
I have read so many reviews, watched videos and done a whole lot other things, but there's been nothing that could make me trust this company.
I ordered my watch on 29th April, 2024, and it is one of the biggest mistakes and losses of my life. My Order Number is RS#22965.
The way this company is advertising and trying to look so good, providing high quality products and legit, it's not what it seems like.
I asked the person on the customer care side to simply cancel the order, give me my refund and end this thing right there, but they replied after it was shipped, like really?! Now, they are saying that I need to wait until my order comes and then return it. You thing I am MAD or Something?!
I have seen people who pay for your watch, pay the customs, pay for returning the product and in the end, they just don't give you the refund. Also, the quality is bad and people say that it's worse than 10$ watches with the exact same thing on Temu.
They will probably reply to this review, stating how much they care about their customers, but they're just scamming people, I even mailed them regarding the refund.
I don't mind taking the watch without any customs, but paying for the watch + customs, bro I could've got something better on the market from a company which is atleast trustworthy. Please, don't ignore this review, I will also be uploading a Youtube video regarding this company soon, You asked for it and now you'll get it.
But, please don't buy anything from this company.
Response from RS ChronoOct 1, 2024
Hi Hemant,
We’re sorry to hear about your dissatisfaction with your experience, and we’d like to clarify a few points to address your concerns.
When ordering products online from a company offering international shipping, it’s important to note that customs duties and import taxes are regulated by individual governments and are not determined or charged by the company itself. Customs departments often conduct random checks, and while we take great care to correctly package and label all international shipments to minimise delays, these checks are entirely out of our control.
In your case, we have addressed your concern via email and provided evidence confirming that your refund has been processed. Additionally, we’ve sent multiple follow-up emails to ensure that this matter has been resolved to your satisfaction and to see if there’s anything further we can do to assist.
We deeply regret any frustration caused by your experience. At RS Chrono, we take customer feedback seriously and continually strive to improve our processes. If there’s anything further we can do, please feel free to reach out to our support team directly.
Thank you for sharing your feedback and kind regards,
Tom
SF
Scott F.
The level of customer service continues…
The level of customer service continues to be rock bottom!
Following my last review RS Chrono may contact, and agreed to send out a replacement strap which was received 10 days later. This has not fixed the issue and I reported this back to RS Chrono on the 26th Feb,. Apart from two automated response, one asking for a video of the problem, I have so far, as of 9th March heard nothing back from them. At this rate we may get this sorted in time for Christmas 2024!
