Nevin J.
Didnt arrive yet and no updates
Edit: I got my watch today, after 3 weeks in U. S. But I had ordered for one with strap, and I recieved one with chain braclet. That is really dissapointing. The quality and all looks good, but this is the problem. I have sent emails, yet no reply. Hoping to get one soon! I have ordered my watch and it has been 4 days. I havent received any updates whatsoever. I tried contacting them, but no response. It should arrive within 3-7 days to United States, but no updates at all. My order number is #16318. Please let me know about it, only then can I update the review as I have no other option.
Response from RS ChronoAug 28, 2023
Dear Nevin, We sincerely apologize for the oversight and the delay in communication. Upon checking, we've already responded to your email and have taken immediate action to ship the strap that was missing from your initial order. Kindly check your inbox, including the spam or junk folder, for the details. Thank you for your patience and understanding. We genuinely appreciate your feedback as it helps us improve our services. If you find our resolution satisfactory, kindly consider updating your review to reflect our prompt efforts to rectify the situation. Best regards,