Robin
Deceptive
I inquired about a car warranty thinking it would be helpful to have with a used car I had recently purchased. I even did research on RPM Warranty to help confirm I was dealing with a reputable company. Once I received the contract, however, I did not agree with the terms stated, did not sign the contract, and requested a cancellation. The one gentleman in customer service - who was the only one who would answer phone calls - tried to mislead me about the value of my car and the way the warranty would work. I knew what he was telling me wasn't true as I read the contract. Trying to get my money back from RPM was impossible. I got excuses such as my credit card declined the refund two different times and the check is in the mail. My credit card company confirmed no refund had been attempted. I disputed the charge with my credit card company, based on the credit card company's recommendation. RPM denied the refund to my credit card company! And, I had never even signed the contract! Currently, my credit card company is trying to recoup the cost from RPM. They told me RPM was most likely stringing me along until the dispute period ran out so they could keep my money. Trying to deal with RPM's customer service was met with rudeness, arguing, and being told my documented conversations with them never happened. Horrible business to deal with. You will lose your money if you sign up with them. I assume the reviews I looked at before signing up are not legitimate. I thought I was dealing with a reputable company but my experience shows very differently.