Rachel R.
Absolute nightmare company
Absolute nightmare company. I purchased their top-tier Elite Coverage plan under the promise of comprehensive mechanical breakdown protection. My vehicle has gone without repair for approximately a month now because RPM refuses to honor their contract. My independent, ASE-Certified shop provided exhaustive evidence of a mechanical failure in the rear brake calipers. Instead of honoring the coverage, RPM used an internal review process to deny the claim, using normal surface oxidation to escape their financial obligation. Their customer service team and adjusters have been shockingly unprofessional, stonewalling both me and my mechanic shop, refusing to email a digital copy of the denial letter, and withdrawing the monthly premium from my account early without authorization. I have officially escalated this by filing complaints with multiple agencies. I recommend anyone stay away from this company. They take your money instantly but disappear when you need a repair.


