Royalton ResortsReviews of royaltonresorts.com

2week holiday January 31/01/2024 - 15/02/2024 to Royalton Cuba - Cato Santa Maria. This holiday was booked after careful research and trip advisor reviews claiming recently refurbished, al la cart restaurants and 5 star rating and all reviews read praised rooms, food and service rating at 5 star.The reality is: Room The first offered quite frankly stank , the shower was rancid, towels grey, bedding left me speechless. Grey fade yellow bolsters, thin grey sheets, no light switches to switch off main lamp and bedside lamps. We were moved the next day but quite frankly if I could have gone home I would, but we live in the UK. Quiet frankly I could have wept. To set the tone after a 9 hour flight and a 5 hour taxi journey we were greeted with 2 soggy grey hand towels and an un drinkable cocktail. As for the food it speaks volumes when you are yearning for the in flight meal on the plane home. Food- yes we recognised there would be shortages but what was served was always cold, swimming in oil and overcooked and most evenings the al la cadre restaurant served chicken, fish, inedible stringy beef and even pasta was ruined by the sauce. Before the second week we and my husband both ended up with tummy trouble and I came home half a stone lighter having lived in boiled and Cuban rice to prevent further upsets and partner likewise. In the last week there was a chicken heist- no more roast chicken and no morning breakfast eggs, no bacon and bullets for cereal. Bread was lovely butter horrible, and yogurt resembled blancmange. Best meal was cheese and ham toasties in Varadero. Drinks - water only and bottle of rum in the room, rum if wanted replaced weekly but we didn’t want it and no alternative offered. Drinks in bar were premium labels but no mixers and wine was variable, often no red and beer ran out on at least 2 occasions and there was no sparkling wine, Prosecco or champagne on offer. Cleanliness - main bedroom after being moved was fresher than previous but bathroom was musty and humid and towels unspeakable. Grey and at best thick but more often thin and stained. Butlers everyday tried to be helpful asking what we needed but obviously couldn’t deliver, clean white sheets (sheets were only changed twice) clean white towels a fresh airy bathroom and bedroom and proper pillows. Their time would have been better employed with the maids scrubbing rooms clean. On at least four occasions I woke soaked in perspiration having dreamt that I was drowning in a mosquito infested swamp and during the last 4 days despite air con clothes in the wardrobe were soaked and smelly. Luxury rating 0, star rating 0. We have to Cuba 5 times before in 5 star hotels which although sometimes experiencing food shortages the bedrooms and environment were 5 star. We never ever stayed in anything like this hotel let alone a hotel purporting to be a 5 star. On a positive note, although hard to find, the staff were helpful although at times looked embarrassed, some staff worked incredibly especially bar and pool bar staff and gardeners and chambermaids while others stood about watching. The general manager when asked our view didn’t stay long to hear what we had to say. To summarise the best part of the holiday was taxi ride back to Varadero, the toasties and coffee in the airport and in-house flight meal and arrival home.

Royalton - Negril, Jamaica Review The hotel is nice but not 5*. Lots of maintenance and finishing touches needed, eye for detail is required over the site. Such a beautiful location, clear waters and lovely beach. The staff were amazing, we met and were looked after by a number of lovely people, it is them that made the holiday a great experience. The food - the buffet restaurant had a good selection for breakfast with local food also represented. The other restaurant’s need to improve the quality of the food, the Italian needs to reflect Italian cuisine very poor, the seafood was overcooked, pasta dry and pizza too much dough and not enough topping. The Caribbean restaurant - food was lukewarm, hard due to undercooked and lots of bones in the curry. This restaurant should be a platform to show off Jamaican cuisine but failed to show the richness of Jamaican cooking. Never heard of Rice & Peas casserole!!! The steak and Japanese restaurants were palatable but chips were cold each time in the Steak Restaurant. Evening entertainment was good. The hotel were handing out surveys for holidaymakers to complete and a manager came to the beach along with her staff asking everyone to give a good review but when we gave feedback that the food was below par, she chose to ‘gaslight’ us into believing we were mistaken as to the quality of the food served. On that day we saw so many staff taking orders on the beach but prior to and after the survey, service was scant on the beach. Would we go back? No. Would we do another Royalton? Based on this experience. No.

Just got back from the Royalton Montego Bay. Where do I begin… The resort is beautiful but that’s where it ends abruptly! Check in is an absolute nightmare with chaos everywhere and non of the front desk staff really care because I’m assuming they get this every day and have become immune to it. You are promptly sat down and your passport taken away and later on given a room key wrist band and then you wait for hours and it is suggested you go eat or drink before they can find your room. The buffet is pretty basic and the atmosphere is that of a school hall diner. The food is pretty dire and the breakfast queue is pretty large. If you want to get into a specialty restaurant good luck because you are greeted with a smirk saying we’re full come back tomorrow even tho it’s 8pm. The steak house hostess almost laughed at us when we asked for a table. The noise and the constant loud booming music you are subjected to at breakfast lunch and dinner is atrocious and you have to shout at each other to speak out. It’s kids with big boom boxes literally shouting down the microphone at 9am like it’s a street party. Regardless of the do not disturb signs on the doors you can be assured of constant knocking and if you put the privacy lock on the maid just keeps banging against it till you open the door. In short it’s best avoided at all costs and definitely not worth the price tag of the stay. It’s a 5 star resort with 2 star standards. Was so glad to check out of this resort and never set foot in there again.

Royalton Resort in Grenada. We got married at the Rex Grenadian in 1998 a 3 Star Hotel and decided it would be nice to return to the same hotel to celebrate 25 years of marriage. The hotel is now trading as Royalton Resort Grenada and a 5 Star fully inclusive resort. We had arranged our own transfer from the airport to the Royalton which cost 12 US dollars, BA wanted £48 per person, for a journey that is 5 minutes maximum. We had already been in touch with the Royalton requesting what is known as Building 14 as I am superstitious of the number 13. After 45 minutes at front desk we were given keys to a room in Building 13. I explained that I had emailed and had paid for Building 14 and we didn't want Building 13. After 10 minutes we were offered Building 11 which is a downgrade from what we had paid for as we had paid for a Luxury Seaview and not a Garden view. After a further 10 minutes we were given the keys to a room in Building 14, we proceed to the room, when we opened the door it smelt terribly of damp, we reported this to the Bellhop and he told us to report it to front desk which we did. To cut a very long story short 24 hours after involving Mr Christopher the manager we moved to another room which was an upgrade to Diamond Club from what we have purchased, Thank You for that Mr Christopher. Things didn't get much better. For whatever reason when the chambermaid cleaned the room on a daily bases the tea, sugar and milk was never replaced nor was the mini bar refreshed and it took 3 days to get a second cup and this is Diamond Club. Please bear in mind this is supposed to be a 5 Star Resort, with this in mind I went to one of the bars and asked for a Max & Ruby a non alcoholic cocktail to be told they had "NO BANANAS" on an island that bananas grow like weeds. No worries I'll have an orange and lemonade to be told they had "NO ORANGE JUICE" Things didn't get much better when later I asked for a Jack Daniels to be told "SORRY we have NO JD" ok lets have a Canadian Club, to be told "we have NO C&C". It went down hill later that week when the management closed the Main Buffet "the Gourmet Marche" restaurant and the French restaurant leaving only the Italian Restaurant and the Indian Restaurant which needed to cater for 200 guests bearing in mind the resort when full can cater for about 700 guests. We we told the earliest we could eat would be in 90 minutes and it is only fair to point out that when dining at both the Italian and Indian restaurant on previous occasions 30% of the menu was unavailable. We are not sure why the management closed 2 restaurants on that evening unless it was shortage of staff as it was Bank Holiday on the Island. We ended up having to get a taxi and leave the hotel and find a restaurant along with many other guests. Just one other thing this is 5 Star resort that closes all bars by 23.00 and the entertainment is Karaoke on 2 or 3 nights a week. I could go on and on as there were plenty of other complaints I could make but I won't. I have written to the CEO of Sunwing and guess what NO REPLY. Please be aware that this resort is sold by Virgin, Hayes & Jarvis and TUI, incidentally the Royalton group of resorts is owned by the Sunwing Group of companies which TUI own 49%. So buyer beware.

Like the previous reviewer we went to a TUI Autograph hotel: the Royalton Punta Cana for a wedding with 8 or 9 other couples using TUI as the travel agent. First the good stuff: flights out and back in premium Economy were excellent, replicates business class for 1/4 of the price: good food, good service, good seats etc. Now the bad: The Royalton was a complete let down. NOT a 5 STAR. Tired rooms, unless you pay £440 per couple for an upgrade into the "Hideaway". Very surly slow service, variable quality of food, dirty pools, waiting staff helping themselves to the food and even taking and drinking cupful's the very poor quality and usually rationed wine!! 2 out of 6 restaurants closed for refurbishment so had to queue for everything. Beach washed away along with 30% of the sunbeds but the hotel still charged $90 on top of the all inclusive package for the use of a cabana and to cap it all most of our wedding group of 18 adults got gastroenteritis, in some cases TWICE. This is at best a 3 star hotel nowhere near the level it represents itself as....if you want 5 star just don't go, but if you do, take you medication and a cork because our experience says you will get what was dismissed by Tui and the hotel as "holiday tummy"....but I can assure you after the second episode of "holiday tummy" in the week there was nothing "holiday" about what many of us experienced, more "hurricane tummy" if you get my drift!

Broken down air con, staff rude and unhelpful, the ‘unlimited reservation-free’ dining is a fabrication, it is impossible to get a table in any of the a la carte restaurants unless you stay Diamond Club (and funnily they do get reservations!). The only way we could secure a table for our children’s momentous 18th and 16th birthdays was to offer money to pay for expensive wine. All of our party suffered diarrhoea and some sickness, and it was repeated after eating in the buffet restaurant, so we ended up not being able to eat. Dirty, brown rain water dripping through buffet roof right next to food being cooked and served. Foul stench by refrigerators. Staff taking drugs in restaurant toilet. Dirty fingerprints on all glass doors (and no sign of being cleaned during our stay). Rooms dated and dirty, with bathrooms a real issue. These are just some of the things we experienced during our two-week stay which cost over £23,000 with Tui UK. Complained to their reps in resort and via their app, and since being home. No response whatsoever and they have closed our cases today. Please, please do not make the same mistake as us and be fooled into thinking this was be an amazing hotel. It could be, but it’s not and we have been left shocked and saddened, not only by our experiences but the complete lack of care or customer service received from both the hotel and Tui. Look elsewhere and don’t use Tui; please, please!

Throughout the holiday we've had 4 room changes over 7 trips to reception and countless hours spent waiting in reception which is not what I paid all of this money for. As a result of this I have not been able to spend the time with my children as I had hoped and have been extremely stressed out to the point where I have been in tears in front of my family and other guests. The staff here are so rude, there is absolutely no hospitality skills, if you are in their way they will literally barge you out of their way. The ceilings are dripping all over the place, the rooms are filthy and while being in the third room alls we hear each night is the loud TV next door. I have never been so disappointed with a holiday before. I have spent a huge amount of money on what was meant to be a special holiday. I will be taking this further as I do not believe that this hotel has been properly vetted for it to be given 4 stars. There is no air con in any of the restaurants so expect to be eating your meal while dripping of sweat. There was a leak in the bathroom above the sink which was right next to a light in our room. A leak above the toilet which formed a puddle which my 4 year old slipper on in our room. Both of these leaks gradually formed mould around them and then the ceiling began to crack. There are stains all over the bedding and towels. The fridge door didnt close properly so leaked and when the person refilling the fridge saw it they didnt think to do anything. We went to Jade restaurant, we each ordered a starter. We all received our starter apart from my son. The man told us that what he had ordered was too spicy for him and walked off. He didn't offer my son an alternative and had no idea how much spice he can handle so he just assumed. My son therefore was left with no starter. The staff did not care about any of these issues whatsoever as we went to reception to raise them. The manager even caller my room to explain he will improve my experience while I am here and I never heard from him again. I will never be returning and I really hope others read this review and give it a second thought before they do also.

Holiday started with tui flight being cancelled so lost one night at Royalton Negril Tui not helpful whats so ever especially with a child with additional needs . Jamaica is one of the most beautiful countries I have ever been to and have ancestral connections to this land. However, I would never stay at the Royalton resort again due to there being extensive issues with my room in terms of electricity, not working every single day I stayed at the hotel, so then we change to a new room where the connecting door lock was broken. The back door lock was broken. The toilet was broken and the general untidiness and cleanliness of the rooms being extensively bad never cleaned very well, always smelling musky and mouldy drawers where the children’s clothes were smelling extremely musky and mouldy and generally rude staff members at reception throughout the hotel at the towel stand, never ever having vegan burgers at the burger hut even though there is a clearly labelled vegan burger choice. In general, the hotel staff extremely rude. I would never ever stay at this hotel again, however, will return to Jamaica like we do every other year but never royalton negril. On one of the first few nights in the hotel, we visited the calypso Jamaican cuisine restaurant where I had asked for my child to have an orange juice and was actually given a Mamosa which contained Prosecco. I explained to the staff that they had given my child an alcoholic beverage to be then met with five members of staff, following me out of the restaurant and trying to intimidate me whilst telling me they absolutely did not give my child alcohol when I have had many alcoholic beverages throughout my adult life im well aware if the difference my husband had also tried the drink and stated there was also alcohol present I was left feeling extremely intimidated and cornered. I’m very shocked about the whole event and it has been an extremely upsetting experience. As I spent a lot of money to come to the hotel and have a family holiday for two weeks I was left feeling very heartbroken on a daily basis and could not wait to return to my home country. In terms of the poor electricity in the room, we were granted a new room and was given a choice of spa access and cabana bed. However, the spa sauna and steam room where both broken. Every time I asked to speak to a manager I was never able to, and this meant that the whole holiday was completely ruined as nothing was fully resolved . The whole stress of the holiday having to pack and then unpack suitcases again to be told that the room had been fixed then electricity goes again an hour after even though maintenance, supervisor and manager, categorically stated that the room had been fixed. This whole experience left my anxiety through the roof which had led me to have several panic attacks, and in general feel as though the holiday was completely ruined, and I’m still having the effects of this whole anxiety ridden experience as I have landed back in My Home country. Not to mention the disruption to our children one with additional needs constant changed and overall unsettled stay completely ruined experience. Overall extremely upsetting and so overwhelming disappointed this hotel is rated 5* so unbelievable.