Royalton ResortsReviews of royaltonresorts.com

During my 5-night, 4-day stay, I didn’t leave the resort grounds. However, even with my valuables carefully secured, several items went missing from my room: a sweater, around $150 in cash, and my credit card. Here’s what happened: Missing Belongings: I hung my sweater in the wardrobe, kept my cash in my backpack, and locked my wallet with my credit card in my suitcase. On the morning of my departure, while waiting for my 11:20 a.m. airport transfer, I realized my sweater was gone, along with $150 in cash. Shortly after, at around 10:40 a.m., I received alerts from my bank about unauthorized charges on my credit card, totaling approximately $5,000 CAD. Arriving in Canada without my sweater, I was left wearing a short-sleeve T-shirt in near-freezing temperatures (about 3°C). Additionally, my bank informed me of six attempted charges in the Dominican Republic on my card, four of which were successful. This ordeal could cost me up to $5,000 CAD—nearly two and a half months of my income—with no guarantee of recovery. Don’t Stay Here Unless You’re Ready to ‘Donate’ Thousands to the Local Economy :)

I arranged a holiday for me and my mum to return back to Antigua where my mum was born. I was turning 55 on 16/09/2024 and Mum was turning 85 on the 25/09/2024 I chose for us to go to Royalton Antigua, An Autograph Collection All-Inclusive Resort. i wanted to give my mum the 5 star experience. I booked 10 nights - I would have to admit that it was my worst choice I have ever made. I changed room twice - one of the rooms the shower unit was leaking, when you had a showed all the bathroom floor was soaking wet which was very hazardous for an 85-year-old women. After reporting a number of times over 2 days finally they came to the room, they were unable to repair the shower and we was moved. The food/service was well below the level of expectation, not all the restaurant that was stated on TUI web site was not open. The restaurants that was open had a limited choice. Then you had to make a reservation via an app that was not working. The buffet style dinner restaurant was only open 2 night throughout the 10 nights we was there. The hotel is not made for the elderly to walk to any of the eateries is minimum of 10 min walk. The room temperature with either cold or freezing cold. THE WHOLE HOILDAY WAS HORRIABLE ....... I feel embarrassed for my poor choice, spoiled an experience that i will NEVER get back. I am still waiting on my refund for my deposit US$200 that was taken from Credit Card 8 days after returning home.

Royalton (CHIC) Resort - Punta Cana, Dominican Republic. Although, Royalton Resorts provide a facility to buy genuine Cuban Cigar for their clients, be very careful when buying Cigars from this particular Cigar Shop/Lounge as some Cigars are counterfeit and do not match the Habanos validity product standards and some boxes have fake labelling and product inside, so make sure you take a Cigar Inpector tool kit if you are looking to Buy from one to these shops. Also, the shop says they guarantee there product and i bought +$4,500 worth of cigars in June-24 and i am still waiting for replacements. Royalton Resorts also do not get involved, which i find is strange considering the Cigar Lounge is actually a service provided by the Resort, just be careful and do your own due diligence because it could be very costly

Our food took 2 hours to come(in the steakhouse) and when it arrived it was cold and half the orders were wrong. The service in this place is shocking !

So I went to the resort in DR during the weekend of the 4th of July. These past 4 days has been the worse days I ever encountered. As soon as I arrived I slipped and fell in the dining room area. The used some type of coating that was very slippery. I was ignorant of writing an incident report and they used that against me later. Next, one of my friends had a roach in their room(Diamond Club Room), Then I sat in a broken chair in the Italian restaurant and fell. Lastly, I cut my foot on their step in the pool and they refused to cover any of the medial charges. Pedrito the manager was suppose to meet with me in the morning because I wanted a picture of my foot which I know they have because 20 people took a picture of it and suddenly he's in a meeting. Pedrito also said that none of my other incidents matter because there were no reports even though his staff never gave me any option to write a report. I had to get 5 stitches in my foot and another lady cut her shoulder. He refused to do anything to help me get the pictures of my foot, or any compensation for anything. I was forced to pay out of pocket! This place is filthy and I wouldn't want anyone to go to this place. Let's see if I even get my $200 they asked for the room. I asked for a number and they gave me an email smh. I will never go back.

We stayed at the Royalton Chic Antigua between the 2nd and 16th of May 2024 When we arrived we were told to expect the unexpected but we didn’t even receive what we were expecting or expected to get what we got. This review is written with absolute disappointment and honesty. A new so called 5 star hotel/resort and not to mention the poor response we received through our complaints/concerns and issues, from the overall General Manager at Royalton Chic Antigua or Tui and Tui Rep throughout our stay and since. We spoke with Mr G of Antigua and Barbuda Hotels and Tourism Association onsite, who told us he would pay for a transfer to a 5 star hotel at any cost . He told us unfortunately he had to get this hotel open and run with it and pay the consequences for when the World Cup cricket commences in June and that he couldn’t promise that our experience would improve by the time we left. He made Tui aware of this but Tui didn’t come up with his offer. We furthermore remained hopeful of Tui reimbursing and compensating us on our return, although it seems loyalty means nothing to Tui. Unfortunately, we were not informed prior to travel that we could have had this holiday cancelled and fully refunded or offered an alternate hotel as some customers were, due to incomplete and ongoing building work. Bearing in mind we also contacted Tui 29th April 2024 to ask if this hotel was complete and ready to accept guests and we were told they were. We have travelled the world for over 25 years and have never complained, we understand there are teething problems with new hotels. We have visited the Royalton St Lucia twice and their standards outweigh this hotel. Even the standard room at St Lucia knocks the spots off the Diamond Club room at this resort. They mentioned 7 restaurants and 5 bars on their website. Only 2 of the 7 restaurants advertised opened daily along with the buffet. However, the buffet closed for lunch and evening meals the last week of our stay. The beach bar never opened the whole time we were there. The sports club never served drinks or food. The overwater restaurant was only available to Diamond Club members or paying guests and not as advertised prior to our visit. The Taboo Bar should have opened between 10.00 - 23.00 but didn’t open until 17.00 at the earliest. The rolls and sandwiches at Insomnia cafe were stale/hard by lunchtime. We were served cold/incorrect food or waited up to 2 hours for orders at the restaurants or never received our orders at all. We paid full price for a luxury 5 star experience and received less than advertised. We were mis sold this long awaited break by Royalton and Tui. We endured 2 floods whilst there due to inadequate drainage at this part new build/renovated property. We had to wade through sewage/rainwater/mud to get back to our room. Ground floor rooms were flooded. The roofs on first floor restaurants leaked. One of the affected pools was left full and hoovered/with chemicals added for 5 days to rid the bacteria. The jacuzzi was emptied and left unattended until refilled later that day. So many issues that we cannot mention them all. In the meantime, we would like to give a big shout out to the frontline staff who tried to their best and we thank them and to the beach vendors who helped us out with trips. The resort was short staffed so please be patient with the frontline workers as they are under pressure and embarrassed and are doing their best ❤️ If there were as many staff as were construction workers (350 construction workers we were told - creating extremely loud noise day and night throughout our stay) the frontline workers would have been able to cope better had they had the facilities/ingredients and adequate training to do so. If you’re visiting this hotel in the near future then please be careful of the health and safety issues here. We reported so many whilst here of which weren’t addressed. Hopefully nobody gets hurt at this resort but should the case arise then we have photo and video evidence of all the health and safety issues we reported/recorded. We also have photo and video evidence of the restaurants and bars that were not open and of all the other issues we encountered to back us up.

I had a great flight and my first couple of days in Havana hotel was great, friendly people and more importantly IF YOUR TRAVELLING ALONE I had access to wifi. I WRITE THIS AS IT HAPPENED . so apologies for spelling errors I then came to HOTEL VARADERO 😱 No WIFI AT ALL IN THE ROOMS or around the resort , it barely works in the reception area . I SAY THIS AS ITS DANGEROUS FOR A SINGLE WOMEN TO BE MORE VULNERABLE AND NOT SAFE . You can’t call for help ?? You can’t talk with your love ones ? You can’t get any messages? (If you want to go someone secluded then this is the place for you). A man followed me to my hotel room (pictures will be included as I filmed him From the peephole ) I walked back to my room 9pm and closed my door . There was knocking and someone saying lady open up. He then started to shout - OPEN UP THE DOOR. I was so scared I tried messaging the butler (SILLY ME NO WIFI) I totally forgot the room phone . I waited for a while and armed myself with a bottle and a hanger and opened the door. He was not there I ran to reception crying and asking for help ??? They took a while but security guard came and I told him the whole story . We went to the restaurant to find out his room number , I asked to be moved for me to feel safe ….i was told don’t worry we will post a security guard outside your door ??? The butler cam back and said don’t worry I will stay with you . He asked me if he could get me something, I said yes a drink please. That was at 9.30pm …. BRYAN THE BULTER NEVER CAME BACK 😱😢 he Abandoned me to my fate. I could not sleep all night and when I opened the door to my Surprise, there was no security guard outside outside the door. THIS IS A VULNERABLE SITUATION FOR A SINGLE WOMEN TO BE IN. Not safe at all. No reception call to see if I am ok , did you sleep okay - nothing . I had to stay in my room for my own protection (wasting my money , time , enjoyment etc). I have now armed myself with a spray bottle and a water bottle just in case I have to protect myself again . My warning ⚠️ to all single or solo travellers is this 1. DO NOT STAY IN A HOTEL THAT DOSE NOT HAVE WIFI IN THE ROOMS 2 DO NOT HAVE ICE WITH YOUR DRINKS AS ITS TAP WATER. 3 people have gone down with tummy issues. 3. MAKE SURE YOU TRAVEL WITH PROTECTION 4. MAKE SURE YOUR ROOM IS AT THE FRONT AND NOT AT THE BACK OF THE HOTEL - no one will hear you if in trouble- especially if the neighbours are out in the complex 5. DO NOT BOOK INTO ANY HOTEL THAT DOSE NOT HAVE CAMERAS 🎥 no one will see the CRIME. 6. MAKE SURE YOUR PHONE IS CHARGED. Still this morning no one has approached me to see if I am okay I want to leave as I don’t feel safe here but it lands on deaf ears I am so scared right now I have to make sure I don’t walk in quite places, have to keep looking behind my back just in case he try’s something This may be my first and last solo trip. UPDATE I still was not informed as to what actions they took in regards to this man following me, nothing was done. Please make sure you get the love Cuba information when you arrive as its important information that could really help you out. AGAIN the hotel failed to share this information leaflet which is diabolical considering it has all the numbers & names of who you can reach.

Our family vacation at Royalton St Lucia was disrupted for two members when a close family member died unexpectedly. Air Canada Vacations submitted a death certificate verifying the death of a parent however Royalton Resoeta refused to offer even a partial credit or refund How money hungry does a corporation have to be.