Royalton ResortsReviews of royaltonresorts.com

Be warned and do not stay at Royalton St Lucia. We did not get what we paid for in a top rated and cost room. Tried working with them numerous times but they flat out ignore you and do not respond. This is not acceptable. On Trip Advisor they send their sincere apologies and to contact them. Which we repeatedly did with zero response.

******SAFETY WARNING: Privacy Breach and Unacceptable Conditions at Royalton Grenada ****** I am writing this to warn other travelers—specifically families and women—about our recent stay at the Royalton Grenada. As a Delta Platinum Medallion flyer, I expected a level of service and safety that was completely non-existent. The Major Issues: Safety Breach: The most disturbing part of our stay was a peeping tom incident involving a resort employee looking into our room. This was a massive violation of privacy and a serious safety concern that made us feel immediately unsafe on the property. Uninhabitable Room: The room was in total disrepair. The shower and toilet failed consistently, and when it rained, water flooded into our room through the front door. Severe Food Shortages: The resort is struggling with basic supplies. We were frequently told items were unavailable after ordering; at one point, the Italian restaurant ran out of tomato sauce entirely. Failed Service: We waited nearly two hours for food at Grazie, with no staff member ever returning to check on us. The Response: Because of the safety incident and the room conditions, we felt we had no choice but to cut our trip short and leave two days early. Despite the severity of these issues, the resolution offered by Delta Vacations and Royalton Grenada was entirely inadequate. They attempted to provide a minimal credit and a partial refund, but only on the condition that I sign a "Full and Final Release" legal document. I have formally declined this offer. I refuse to sign away my rights or stay silent about a safety breach in exchange for a settlement that doesn't even cover the unused portion of our stay. Final Verdict: Do not stay here. Between the lack of basic maintenance and the serious safety concerns involving staff, this resort is a liability. #RoyaltonGrenada #DeltaVacations #TravelWarning #Grenada #LuxuryTravelGoneWrong #CustomerServiceFail

Royalton st Lucia advertised as a 5 star resort and it most certainly is not that . We had our wedding there in February, we spent 4 days at the start trying to organize our wedding with the wedding coordinator, which was painful enough , We then on our wedding day which we either Diddnt get what was in the package at all or was completely ruined by there incompetence, Having tried to see the manager 3 times the wedding coordinator and even the Tui rep at st Lucia all just palmed you off and cancelled the meeting or just said oh leave it with us which they did nothing , 1, paid for lights for the wedding at an extortionate rate only to find there up all year round anyway , bows on the chairs we paid for at again a extortionate rate taken off the chairs and thrown in a bundle on the floor , the chairs were then taken to the reception, why not leave them in the chairs that we paid for , ridiculous, we had no fruit basket before the wedding no breakfast in bed the day after . We were left on the beach for 30mins while the wedding staff gathered up chairs instead of taking us to the reception first , bizarre, our presents were unwrapped and place on the bar so when guests arrived they saw there present and staff opened up our wedding drinks presents ,and started given them to guests , we were announced as an entirely different couple , the DJ was shocking playing pretty much whatever he liked , the favours for the table went missing completely, hardly anyone got them despite the staff saying we did , the hairdressers are not hairdressers at all the female guests did not get a wash and blow dry or anything like that they said it was completely awful, they didn’t even have our wedding music ready for my wife to come down the isle , they were scrambling around trying to sort it ridiculous, at the end of the wedding which finished at 10pm at 9.45 all the staff gathered around and started packing everything away taking guests chairs and packing there tables away leaving everyone just standing there in shock . The whole day cost us with all the extras at least 10,000 pounds without the holiday and this is what you get shocking , the hotel is tired , no door on our bathroom , water started leaking through our ceiling from the air con unit , restaurants you have to book at least 5 days in advance and there half empty ridiculous, in one restaurant the air con unit completely burst flooding a big part of the restaurant in front of everyone, they did nothing apart from tell us it’s now going to be hot in here , I spent almost every day at reception as the staff and reception staff are completely incompetent.my wife become ill after eating at one of the beach bars and was sick and diarrhea for 5 days , I went to the reception and said look my wife may have food poisoning. They just looked at me and said oh dear . I asked to see the manager or if they have a doctor.to be told there not around I knew at this point if my wife becomes worse we are on our own to seek doctors and hospitals if we had to, absolutely shocking they Diddnt want to know , also told the Tui rep who again just thobbed us off terrible .They kept trying to bill me every day for things we had already paid for and had receipts for , I could go on and on and on , all these complaints have been thobbed off by they hotel royalton st Lucia and the hideaway , offering as expected just poor excuses and lies , the manager wouldn’t even see us , the Tui rep done nothing, and we have come back and logged our camplaint through Hayes travel who have been good but Tui who still haven’t responded or even offered us so much us an apology absolutely disgusted with them all , please take my advice when booking your holiday.there were many more things wrong believe it or not this is just a few ,

I visited the Royalton St Lucia and checked out on 7th April. On arrival I was asked for a $200 returnable deposit. They have now had my money for the length of my stay plus 17 days. I have had one email saying it will be returned but now they have ignored my latest email. Is the company in trouble that they need the interest on my money so badly?

Can anyone help me please - I have been trying to contact the Royalton Mystique Casa Perla for a couple of weeks to cancel my booking and get a refund (as I am entitled too as per terms and conditions) but they are not responding. I have also e mailed Blue Diamond who I understand own the company. Please can someone help? Thank you

Royalton Grenada is not a luxury resort despite charging as if it is. We had a 50min wait time to get into our room upon check in. A colleague who arrived the next day was unable to get her room as the previous guests were checking out after her check in day(like how?) There were bottle necks to enter the buffet as a result of poor staff management, phones were not answered from the room, the buffet items were sometimes not labeled, they ran out of tonic water, no coffee in the room. Small things but not if you want to call yourself a luxury hotel. After leaving another low star review I was advised to email the GM and it's over a month with no response, lodged my complaint via the Bonvoy app and that has also gone dead. I have told two clients to avoid here at all costs and told the travel agent to stop recommending this resort. What's even worse, is compared to the horror stories on the TripAdvisor reviews for here, my stay was great lol

Stayed at Royalton Punta Cana for 7 days. We were 9 persons including 3 kids. Everyone got sick except the younger one thanksfully. We all wasted days in the hotel room doing nothing but rest and was afraid to eat anything to get sick again. I have personally been sick twice. The first time in the middle of the week was mild, but I was the most careful. Eating only well cooked food and bottled water. No alcool and no fried foods. Nothing raw either that could have been contaminated by the water. Guest what, I have been sick in the flight upon my return and that time hit hard. We were assigned a buttler which was really slow to provide service. We asked to get our free bottle at the beginning of the trip, but we ended up having it the last day after hustling. Room services and services from the Diamond club was poor services, employees do not look happy until we started tipping before receiving services and noticed they were starting to smile more which we found weird. I observed a lot as I have lot of experience in management and in the food industry. I can say with my observation and the service we received that there are serious management issues. Managers does not seems to care much. My guess is that they get the big pay and put pressure on their employees. Something is wrong for sure. It was my second time in Punta Cana and also the last time The sickness was brutal. The beach and the sand is the only jewel there.

Firstly the fact that the Royalton Punta Cana emailed me for a review (my email is my name in full btw) and have MY email address associated with someone called ***** is a clear example of the incompetency of this resort and its staff! and only serves to display the inefficiency of this establishment. This was my fourth visit to DR and the worse experience ever! So many negative experiences the list is inexhaustible, money stolen from our rooms, rude staff in the bars, dining areas, broken utilities, cockroaches in the bathroom, a guest service that didn’t complete one request! example day one, had a tap in the bathroom that didn’t work, when reported two days later received a bottle of water!? Like that was the answer to the problem! Oh while I’m on the subject of the rude bar staff, asked for a Long Island ice tea, bar man thought I didn’t understand Spanish so told the lady “just give him rum, he won’t know” brilliant customer service! I brought two cakes for two birthdays we were celebrating only for one to NOT turn up on the main milestone birthday (the main reason for our trip) long story short we ended up with two on the second birthday the next day! Oh, NO EXPLANATION or APOLOGY for the cake not turning up! Just “you’ll get it tonight, I think” As I said the list could go on and on for days and the reality was it did, everyday it was something else, I would start my day at guest services everyday, only for nothing to be achieved no matter how small the request or complaint! This resort only wants your money and doesn’t believe in giving you a service in return, AGAIN WORSE EXPERIENCE EVER, this is NOT a 5 star resort, been to many in DR and around the world ROYALTON YOU NEED TO DROP A BOUT FOUR STARS AND STOP RIPPING PEOPLE OFF WITH THE PRETENCE! Oh and I haven’t even mentioned Nexus / Excursion Tours! Two companies pretending to be rivals but are actually the same company! After bad mouthing TUI and all the other companies they Offered a yacht with a slide for a boat party, with a sunset ride back, what I got was a catamaran and the sun setting while the bus that brought us to the sea stopped at some random store for us to buy stuff nobody wanted! BTW Nexus is endorsed by Royalton so don’t expect any support or anything when your tour/excursions go wrong! AGAIN WORSE EXPERIENCE EVER, 1 STAR ESTABLISHMENT