Royalton ResortsReviews of royaltonresorts.com

Royalton Bavaro Punta Cana. Deposit not returned still waiting 15 days later. Emails ignored messages ignored absolutely fuming with the after service from these people. Puts me off going to a Royalton ever again. After such a good holiday

Royalton Negril Jamacia Avoid this hotel claims to be 5atar found service quite disappointing all they were concerned about was the tip you’d leave. We struggled to book into restaurants often they’d say they were booked but lots of empty tables. Had issues with drainage smells every day in our room. On arriving at hotel we had to leave a $200 deposit which would be returned on our leave 3 weeks after leaving & having to complain to hotel it’s been refunded this happened to many people in our group, wonder how many people have been scammed this way 🤷‍♀️

I couldn’t be more disappointed with your hotel in Dominican Republic. Terrible hotel they take the extra money for the hideaway and diamond club with no intention of fulfilling the service. I’ve been to multiple resorts St Lucia Jamaica etc and this hotel far so far short of the standard set at those hotels. You need a complete change of management.

So currently stood in the Hide Away lobby asking to speak to management about the terrible service so far ( day 2). Me and my wife tried to go for dinner at the steak restaurant at 7.15 to be told no more bookings for the evening will be taken and we need to book…This is after being told on check in we didn’t need to book the restaurants other than the Jade. Really poor service so far. Room - really old and zero view from balcony dispite paying for the upgrade to the “ Luxury hideaway”… basically we have tree and concrete as a view… I was not expecting anything amazing as we didn’t book pool view…. But the room being old and crap looking and the balcony being not fit for purpose… really crap Avoid

We stayed at the Royalton Riviera Cancun in March 2023 for 14 nights. This is a tired sprawling resort with bad service and a la carte restaurants serving poor food. We upgraded to Diamond Club with ocean view at booking and apart from butler service there was nothing else to justify the additional cost. You couldn’t actually see the ocean unless you went on to the balcony and looked hard right and the rooms are in need of a full renovation. The Diamond Club lounge was a long way from the Diamond block and not worth going to. We complained on numerous occasions at the restaurants because the service was bad and in some cases the food was worse than poor, it was terrible! Being Brits we did not realise that March was spring break in the US so the resort was full of young people intent on getting smashed. The majority were underage but that didn’t seem to stop them getting served. This is not a luxury resort, avoid at all costs!

Royalton HAVANA, manageress called Grace, needs to re- evaluate whether she is capable of her job. She should not be dealing with the public. Avoid this hotel in Havana, go to the Grand Aston.

Came to Royalton Hideaway resort in Cancun for a friend wedding. Its like a nightmare from the time we arrive. Bad service, bad attitude, its like we owe them. We got rubbed. One of the staff member broke in to our room and took my expensive jewelry, sunglasses, money, watches and a few more other items. And they will not do anything about it. I cant get a report of what happened, they will not check the cameras, lies right and left, The worst experience I have ever had in cancun, All wedding guests have problems with the service they are getting. The rooms are old and smell, there are bugs everywhere. The hallways and the lobby area, bars and the restaurants are dirty. The waiters ask for tip before they bring you drinks. The management and the security service is not doing their job at all.

Bad food, bad service, got scammed! We went to Royalton Chic cancun and it was bad! We actually got scammed by nexus tours in the hotel and the hotel itself. If you want any kind of service it will run you a $20 tip every time. That's 20 to the front bar, back bar, pool bar, buttler, beach guy, and so on. 100's per day to get basic service from a 5 star hotel. What a joke! Don't do it!