Royal SilkReviews of royalsilkusa.com

Returned a pair of pants that didn't fit, using their arcane return process, nearly two months ago and haven't heard anything back. I've contacted them twice with no response. According to USPS they received the merchandise. I'm about to refute the original charge on my card. Will never buy from this completely unresponsive company again - don't trust them with your money!

On July 22, 2023, a Saturday, I ordered a silk skirt from the Royal Silk website. On July 24, 2023, the money was taken from my checking account. The company sent a link to my email to check the status of the order, and all it said was This Order is Pending Review. I kept checking during the week, and there wasn’t any updated information. On August 3, 2023, I filed a fraud claim with my bank. This company doesn’t respond to emails or answer phones at either of the numbers I could find for them. It’s blatantly fraudulent. Watch out, people… August 6, 2023 Update to my review — This morning there’s a pending credit from Royal Silk in my checking account, for the full amount, for the item which they never sent. I feel like I dodged a bullet and I won’t order anything from this company again.

They sent me the wrong item and now they aren’t answering my emails. Filed a complaint with PayPal to get a refund. Terrible company — avoid them!

Bought a pair of men's silk pajama pants as a Christmas present. After a couple of wearings and one gentle washing they are falling apart at the seams, and holding them up to the light the fabric is full of thin spots.

I bought silk boxers that were not silky at all. As soon as we opened them we knew they were defective and returned them right away. We paid almost $50 for this defective product (just one pair of boxers!) and were refunded only 60% of that amount. And it took over 2 months to get even that amount of refund! When I contacted customer service about the missing refund money, they said they charged me the fee because they do not cover return shipping (and since they don't have a physical store, you have to pay to return anything you buy from them), and because I opened the wrapper, they charged me a 15% fee for "re-packaging and re-furbishing." What kind of company charges you almost $20 to put a piece of plastic back on their own awful product??

I wouldn’t recommend this store because my items got stollen and they have no policy to deal with this. The customer service isn’t friendly and they don’t insure their packages. Anyways they offered to resend the package for half of the price but that still means that i lost 130$, so whatever they have to work on their customer service. I can’t rate a product because i never got it

These "silk" boxers are not silk at all they are straight up cotton. They say 100% silk but no way they are. Then they want me to pay $7 return fee and shipping back to them ? Avoid these scammers, also no way to post a review to their own web page. What a waste of money. The sizing is spot on but the stitching has alot of threads hanging off, its poor QC on top of a con

Very disappointed in the product. Tissue thin, poor quality. Also these do not feel like silk, the material is rough. Would not recommend.