Royal SilkReviews of royalsilkusa.com

OMG. Horrible! I'm surprised they are allowed to operate and are still in business. But I guess since they keep their customers money after returning items that's how they make bank. I didn't hear from them AT ALL for 2 months after returning the items I ordered. I had to go through my credit card company to finally get a refund.

This company doesn’t respond. Paid for expedited shipping-email received gave NO DETAILS about the order except for “Thank you for your order.” I have left 3 vms and emails and have not heard back. I should have known this wasn’t a legit establishment when it encourages you to “write” (not email) to them for order issues and has a FAX #. Cancelling my order as I have no confidence this item which was purchased as a gift will make the event in time.

On December 8th 2025,I bought two items from this company (approx. $150 worth of men's boxers). The description on the items describes them as pure silk. When my order arrived I was shocked at the poor craftsmanship and cheap material. The items were of extremely poor quality like thin sandpaper, mind you, see through thin! Overall horrible quality. I put them back in the bag with original packing and sent the package back to return the items within the return window described on their return policy. I sent the items back through USPS and even got a confirmation from USPS that they recieved the package. I called Royal Silks many times without any answer. I never got any response. Here we are, February 19th 2026, I called again today and all I get is an answering machine and still no response since December. I disputed with my bank on the credit card charge. They're telling my bank that they never recieved the package with the returns. What a mess! They're a complete fraud. Stay away from people like this that don't even show themselves to resolve a return. Save yourself a headache with these retail fraudsters. Not only did I lose the money, but they also kept my return merchandise that I paid for!!

I received a call that the blouse I ordered was out of stock and my American Express would get credited. I still haven’t received it . I’ve left voicemails and sent emails asking for a response but nothing . No one ever answers the phone . I will open a dispute with Amex to get my credit . Don’t order from them !!!

These are simply not silk products. I ordered a pair of “mulberry silk” boxers for my husband for Christmas. They arrived and the material felt scratchy and synthetic, not silky whatsoever. I figured maybe we just needed to wash them. No improvement. The washing bag I bought to go with the boxers is softer than the boxers themselves. Complete waste of money.

Sent me the wrong, cheaper product. No response from customer service. I am fairly certain the products aren’t actually silk.

They state they have an exchange and return policy but it's a lie. To do either you need costumer services, which will not reasons to you. The 'silk' doesn't really feel like silk, but the quality is at least ok. I would say the company is borderline scam easy.

The blouse was not cut to stated size.Returned in original packing,folded with tissue paper.Charged $15 restocking fee.Really,to be put back on shelf? Their employees must be paid very well.Im out s&h both ways plus restocking.Thieves!!!