Royal Legal Group Reviews | Read Customer Reviews of royallegalgroup.com

Royal Legal Group Reviews | Read Customer Reviews of royallegalgroup.com

Royal Legal Group reviews

Showing 69 reviews with 5 stars · Clear filters

Brian E.
Jul 19, 2019
Very happy with Royal Legal Group
Very happy with Royal Legal Group. Was able to get everything paid off on our own terms and get our life back in order after some unforeseen challenges in life that our creditors wouldn't help us out with. Now our credit is going through the roof and all of the stress we did have is gone!
Response from Royal Legal GroupJul 19, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2354843
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david O.
Jul 18, 2019
Agent Kevin T.
Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls is very important, however speaking clearly and distinctly will show care in handling future customers. Thanks again. David
Response from Royal Legal GroupJul 19, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2354840
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Michael G.
Jul 15, 2019
I had a very pleasant experience …
I had a very pleasant experience calling the call center today for royal legal group, I was helped by a Mr. Kevin T. He was very helpful and would advise RLG to hold on to him employee's of that nature are hard to come by.
Response from Royal Legal GroupJul 18, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2352445
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Carla W.
Jul 12, 2019
Great customer service
I appreciate the responsiveness of Kevin T. in expediting my information to the litigation team for processing. He provided a contact and follow up date and was very helpful. Carla W.
Response from Royal Legal GroupJul 18, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2352432
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Thomas W. F.
Jul 11, 2019
Christina was very helpful
Christina was very helpful. She explained more about the program and all the Client ID#s. She was so pleasant to work with.
Response from Royal Legal GroupJul 12, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2330955
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Josh B.
Jul 2, 2019
My customer service rep was very…
My customer service rep was very helpful and understanding of my current situation. It wasn't an easy call to have to make but she made me feel a lot better about it. Superior service!
Response from Royal Legal GroupJul 12, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2330931
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Denice K.
May 23, 2019
Knowledgeable & Helpful
Sydney was helpful and was able to answer all of my questions. She sent me the documents that I needed and all this we done with one phone call!
Response from Royal Legal GroupMay 28, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2181304
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sam B.
May 14, 2019
My request was handled this morning…
My request was handled this morning promptly and without difficulty. A thank you to the gentleman who provided the service.
Response from Royal Legal GroupMay 16, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2138187
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