Royal Legal GroupReviews of royallegalgroup.com

Never heard back so l called and was told l need to see district attorney myself and.file a response..what ever that is..l will tell the court l have.no legal representation so I'll answer the best l can.

I would actually give Royal no stars, if that was an option. We were very pleased with the program until about 2-3 months ago, not sure if they had a change in management. Communication became horrible, no one could help when I would call in. The response was always someone will get back to you in 3 business days, with no return phone call. Royal let a settlement fall threw the cracks without us being aware, this was our last account. After weeks of calling in to try and get updates, a new negotiation was done that was completely ridiculous, the settlement would have kept us in the program for another 7 months, when we could have been done with the original negotiation. I would not recommend this program.

I've been on the Royal Legal Program since June of 2017 which has helped settle debt. the first few accounts were settled without incident and I was really impressed with the company and it's service. Then I was served litigation paperwork from one of my accounts on Dec 26, 2019 and that very night i scanned and emailed Royal the paperwork. I was only notified they had received the paperwork and a week later I didn't hear anything. So I called and was told the account was not willing to negotiate with anyone but an attorney and they were going to appoint an attorney to my case to solve the litigation. I was told that by the 20th of January I would hear something (my court date was scheduled for January 27th). I still didn't hear anything so i called and was told a person had been assigned and to give it a few more days. I received a very short, unprofessional email about a settlement. When i called in again, I was told that person is only a litigation negotiator and not an attorney. He was also unavailable to speak to me and would only speak to the customer service representative. After several more calls and several service representatives telling me they couldn't answer my questions or he was unavailable, i was finally sent an email from this litigation negotiator wanting me to sign a form to approve his fees through my bank?? I called and finally spoke to him on the line about what to do regarding the account and he asked for more money which it was explained i didn't have. He basically brushed it off and said i would have to accept one of the two offers and didn't feel my idea of a lump sum payment to the company would be accepted. He then asked that I sign the form. I asked him which attorney was going to show up to court for me and i was told that no attorney would represent me in court for this litigation. I was going to be judged whether I showed up or not. After telling him the form he sent me had the wrong information on it, he then had to correct the form three more times and wasn't willing to work with me to take it out of the bank account i already set up through Royal Legal when I got into the program. He then claimed a fee payment of $2400 was going to be taken out in Feb which i told him i didn't authorize such a large payment and again I was brushed off with still more questions than answers and was told to just sign the form and pay extra money out of pocket. I then called a customer service representative who assured me they could break up that large fee payment over the course of the program so that i could make the payments to this account without having to come up with an extra $400 a month for the program. I was directed to her supervisor who was supposed to call me back the next day (on Friday) to tell me how it was handled and how to split the payments up. That call never came so I waited until Monday (the day i had to go to court) and was not represented in court. I was told to sign paperwork for an agreement which claimed i had until the next day to make a payment to the account out of pocket for $300. I signed the agreement and then called Royal Legal again. For the millionth time i was assured the manager was working on the account but wasn't in the office and to call back around 1130 central time which i did. I was then told he wasn't going to be in the office today after being on hold over an hour. I was again assured the customer service rep was going to put a sticky note on his screen and he would call me by 9 am the next day (Tuesday) and not to sign the fee form the litigation negotiator sent until the account could be looked at. I was told a late payment form could be completed and there would be no issues. Tuesday (yesterday) comes and goes with no phone call or email. Its Wednesday and ive called twice and was told he would call me at 3 p.m. I called at 5 p.m. and was assured he will call me after lunch and no one else can help me, only this manager. Dozens of calls, no results.

Do not do business with this company! Unlawful and dishonest business practices. Should be ashamed of themselves and are a disgrace; I’m shocked this company is able to operate in the United States.

Not going as hoped please get me out of this. Someone please help me. Has not helped my situation out at all. It is worse!!! I need a goo attorney

Everything was going great until two of my creditors sued me and one garnished my wages. I’ve spent the past 5 weeks calling and being told it was being sent to a supervisor. The first week they kept working on the wrong creditor. Called for the sixth time today because I was promised they would call. News flash: they never call. The only time I got my monthly overview is when I called. Today I was told that since there was no money in my account they won’t negotiate with the creditor that is garnishing my wages. I understand that because it is part of the program but 5 weeks ago I would have had money in my account with them. Continually being lied to is not fun. I will probably be ending my relationship with them soon. I no longer have any faith in this company to help me. My only choice now is probably bankruptcy. It’s sad that a company that seems so promising to start has really let me down when I needed help the most.

Carla, my wife, and I have been trying to get assistance and answers regarding our accounts. We sent our court papers in August and no one has been able to help us. We keep getting passed from one person to another with no results. I have asked several times to have someone call me 316-640-0234 and no one does. You did a great job with the other creditors but have clearly dropped the ball since August.

I was initially pleased with their work. Then within the past 2 weeks things have fallen apart. I have been sued by a creditor in my program, RLG has the account as settled and spent 2 hours trying to convince me it was settled.....It was not, they settled an account that was not in my program! When they acknowledged that "mistake" they did nothing to expedite resolving the one I was sued about (the one in the program.....the one they did not appear for in court for me, as contractually bound to do- breech of contract 1). They then gave me a fictitious address for their corporate office in Overland Park, KS (the office is a mail box service for RLG named REGUS and while they did get me in contact with a Donald Norris, Mr. Norris (with a Nevada area code) would not even apologize and said he would get me in contact with their local attorney. The local attorney did give me a call, but said the only thing he could do was have a customer service agent (not an attorney) call to try to work things out for me. They did call, a Nigel, called and he proceeded to ATTEMPT to put the blame on me and not address by lawsuit or they fact that they reached an agreement with someone not in my program. Nigel called at a very bad time for me and was very rude on the phone (and yes I was irritated and angry during the call), and he said he would call me back on Monday ( it is now Thursday and surprise....no phone call to date). So when I called about another correspondence I received from RLG, I asked to have the call notes read back to me, they read them where he acknowledged the promised callback, but stated I REFUSED all options he offered (this is categorically NOT TRUE!!!). Careema (sp?) listened to my concerns and said she would make sure that I was contacted back by Nigel asap. I am in this program and have NEE missed a payment or been late, I have only once received my promised monthly account review call....and that was when I called and complained about it. I was told I could visit their Overland Park office at anytime when I signed on, but that is NOT a real office, they have not sent a Power of Attorney letter to any/all of the accounts in my program, they have gotten me sued and not lifted one finger to assist as my contract states they would, I have been called a liar on multiple occasions (both passively and actively) by their employees, I have been told they "do not make mistakes" even after I have expressly pointed the out. I am at my wits end with this group and see no other option besides seek representation that will cover my interests, and will be effectual counsel, unlike RLG, ineffectual counsel, that does not respect their contract or their clients. STAY VERY FAR AWAY. A report to the Kansas Attorney General is being prepared!