Royal Legal GroupReviews of royallegalgroup.com

Royal Legal Group is a fraudulent gang of crooks that lie and then lie about their lies. Phone calls are not returned and when I do call, no one has any background information about my account. Royal Legal Group claimed they had a settlement agreement with a creditor and mysteriously the last payment was reversed by the creditor. Royal Legal did nothing about it for A YEAR! Until I was served with a summons to appear in court. Then Royal Legal refused to honor the contract and represent me in the case, this has happened twice and is on going. The court when they found out who did this to me told me that Royal Legal has NEVER made an appearance in their court. And that I’m basically screwed.

I think they could provide a good service, but unfortunately the people you talk to (never the same person) are incompetent and will tell you something different every time you speak to them. Because these clowns never did what they said they would do and it went on for so long, that a debt ended up in litigation and now they won’t take it on and I am left to deal with it. I feel complete outrage and desperation when I thought I was on a path to redemption the past two years. They have failed to deliver.

Using Royal Legal Group is the worst financial decision you can make. They will negotiate a settlement amount with your creditors, however the ‘savings’ are then paid to Royal Legal Group as part of their fee. For example, I had a $8,300 debt to a creditor. Royal Legal Group negotiated this down to a immediate cash settlement of $5,000. The fee they charged me for this settlement was $3,300. This was after I received a notice to appear in court and had to file legal papers at the courthouse. After this fiasco, I withdrew all other accounts (for which I also received notices to appear) and contacted the creditors directly. My creditors were willing to work with me and I was able to set up a settlement agreement and Payment plan. In addition, there is no helpful customer service. Every time I called with a specific question, I was given different or incorrect answers; for example, the customer service rep I spoke to when I asked ‘What do I do with this Notice to Appear?’ told me to ignore it. Yes... ignore it. (FYI - Don’t ignore it.) These are just 2 examples of many from my experience with Royal Legal Group. This company is not your friend, they are not going to help you. Their practices are unethical & predatory, and they should be investigated by the FDIC.

I did not have a good customer service experience. They could not answer my questions and I was spoke to like I was a idiot. The "expert" I was transferred to raised his voice at me and tried to intimidate me. He was very rude. I honestly don't think anyone is working on our account or reading the documents I am downloading. They take our payments every month, but haven't been doing anything with our creditors. We are very scared that we have made a huge mistake trusting this company.

To many problems to list.... most credit cards just lays unattended and cost in intrest and late fees just keep climbing....l finally withdrew my unpaid accounts which are now larger and contracted credit cards and made much better payoff agreements than l got with others they negotiated.

I have been working with your company for about a year now and I am very displeased with the work that you are doing. Since the time that we have started this contract you have negotiated One Account in amount of $145.00 per month. After checking into this account I have figured out that when you pay this account it is late and a $90.00 late fee is being charged to my account and not being paid. You are only paying $145.00 per month whether it is on time or not. My Husband I have been sued by one of our accounts and you are refusing to pay them any of their money that was agreed upon in Court by the Attorney's that you provided for me. My Husband and I are now having our paychecks garnished because you are refusing to make payments because they are not in your system or you are still negotiating. This went to court there are no more negotiations! We were told to appear in court in December 2019 regarding this matter and it is now May 2020 and you are still negotiating because they are not in your system to send payment. In the paperwork from the Courts this account is able to add on an extra 18% to the amount owed and you are dragging your feet. I have figured up the money since I have started this program and I know I have at least had $6,281.22 taken out of my own personal checking account. Royal Legal has paid $1,305.00 approximately to date . That is not counting the $90.00 per month late fees that they are tacking on to my account every month that you are late. The payment is due the 10th of every month. I demand that you send me back the money that is due to me because you are not paying off my accounts as per our agreement. I am tired of trying to contact your company and only receiving the run around. I am in more debt today because of you then you have helped me! If for some reason you do not feel the need to help me cancel this contract and give me the money that is owed, you will be hearing from my attorney. I have been stressed out, I have been missing work time because I am on hold waiting and hoping that this time I will get to speak with a Supervisor that can help me! I am tired of screaming, crying and cursing. I have been humiliated at work by being called in because I am being garnished because you won't do anything. Someone needs to respond to me within the next 24 hours or I will be talking to my attorney and I will be making a complaint to the better business bureau or whoever will listen to me.

In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked my to resend 18 page document. This was also loaded on my customer portal on March 18, 2020; and it seems to be missing now. Notice of hearing date there.

After suffering overwhelming credit issues after a stroke that left me unable to work for a long period, we turned to Royal legal for assistance. Quick to get us signed up but communication since has been a nightmare. I settled multiple of the accounts on my own as Royal did not respond to any of the documentation sent as instructed. When I contacted them I could never get to talk to my representative, and even tried contacting the attorney assigned to my account at the beginning with no response. Now I have been served a summons at my home for one of the accounts that they were supposed to be negotiating with. This action may affect my employment status should there be a judgement against me. I am thoroughly disgusted with the level of service my accounts has received and now understand why credit consolidation services get such bad reputations. If I cannot get satisfactory communication and service to resolve this quickly, I will have no choice but to file a formal complaint with the court system and better business bureau.