Royal SuitcasesReviews of royalcases.store

Terrible product and even worse service. I bought a glass case and it already broke in just two weeks. I tried to contact them trough email and WhatsApp, but I still did not get any reply.

It doesn't charge. I bought one and it didn't work. I was told they were sending a replacement. It never came. Then they told me they needed a video, I sent a video and they told me the car phone holder is not a charger. I know that, it was just on the same order. It wasn't even in the video I sent. Do yourself a favor and skip the headache. Don't buy from them!

I agree with other user. All the raving reviews have to be planted. I too did not realize it had only a 14 day return policy and I gave the case and charger as a Christmas gift so it was a bit beyond the 14 days. The phone and charger literally got so heated it was blistering to the touch and could have caught fire if my phone did not shut itself off from overheating. The charger itself is warped from the excessive heat!!! I asked them for an exception to refund me for their faulty product and they said only a store credit AFTER they received my product back and I’m responsible for shipping. In today’s time, what company would only give a store credit to buy more of their crap products? Especially on a product that burned me and would have caught fire???!!!! I’ve written to them twice asking how to leave a review on their actual website and they just ignore my question. That in itself tells everything you need to know. Don’t waste your money on their crap. Buy locally.

Ho ordinato una cover il 28 Novembre 2023, spedita il 29 Novembre. Dal 2 Dicembre é ferma in Italia, non si sa dove, e il servizio assistenza mi ha risposto dicendomi che la cover arriverà (chat del 11 Dicembre). Ho riscritto altre 3 volte, non ho ricevuto nessuna risposta. In sostanza, 30€ persi. Vergognosi Super sconsigliato

I had previously ordered the product and was quite happy with it. I got my hubby another phone case because I think they're so cute together. The new order was incredibly simple to process. delivery in a timely manner

Top quality experience! Customer service is very fast and efficient. The product is great value too, couldn't ask for more

Excellent customer service! They responded quickly to my inquiry and helped me figure out which product would work best! Will definitely use this company again! The case is perfect and of good quality.

Excellent fit!!! Really simple to use and locate what I needed on this website.