Johnny C.
We agreed upon a pick up date of…
We agreed upon a pick up date of 8/21/2026 and a drop off date of 8/23/2026. Fun fact: you can't see the full agreement until after you sign what you think is the agreement. The delivery date now has the word "estimated" next to it. I agreed to pay an amount of $1,000.00 because of the promised timeline. The communication was terrible. I was told all day long that the driver would make the pick up time (before dealership closing) and then dispatch called to say (at the last minute) that he would not make it. I contemplated reneging the entire deal. To their credit - the driver picked up on the following morning. Once he picked up the delivery schedule immediately changed from sometime Monday to Tuesday or Wednesday. I threatened to file a complaint and withhold payment for every day the delivery was delayed. Majically - the truck arrived two miles from my home on Monday morning. It took 3 hours to offload the vehicle because another vehicle could not be started. If you want stress after you say "yes" - pick this company. I'm giving two stars because the vehicle was delivery without any damage.
Response from Royal Auto Ship LLCOct 14, 2026
Thank you for taking the time to share your experience. We're sorry to hear that the communication and scheduling process did not meet your expectations. We understand how important timely pickup and delivery are, especially when you've made arrangements around specific dates. While pickup and delivery dates in auto transport are estimates due to factors such as traffic, scheduling, and unforeseen carrier delays, we always strive to communicate any changes clearly and promptly. We regret the frustration and uncertainty you experienced throughout the process. We're glad your vehicle was ultimately delivered safely and without damage. Your feedback is valuable to us, and we'll use it to improve our communication and overall customer experience. Thank you for giving Royal Auto Ship the opportunity to transport your vehicle.