Randy
Slow service
Your response time is very underwhelming to say the least. I ordered items from Rover North and Atlantic British on the same day, I have installed the parts from Atlantic British already, I just received a notice that a UPS shipping label has been created for my Rovers North order today, 8 days later. LOL Luckily I'm not waiting with a vehicle down. I understand everyone is dealing with a difficult situation Covid-wise, but generating a shipping label 8 days later leads me to believe there's an issue in the ordering process.
Response from Rovers NorthApr 30, 2020
Hello Randy, We’re so sorry that your experience did not match your expectations. We try to make it as clear as possible on the product page and during checkout when an item is not in-stock at our warehouse and has to be brought all the way in from the manufacturer not in the US before being shipped to you. This is why the product said it would ship in 7-9 days, and in fact, shipped out in 8 days. We have a feeling your order from the other company was of a part in-stock at their warehouse and if we had this part in-stock at our warehouse, it would have arrived in the same amount of time. We are doing our best during this difficult time to bring in parts and ship out orders for everyone's Land Rovers in a reasonable amount of time. Please help us to improve by providing more information on your experience. We can be reached at 1-800-403-7591.