Rover.com | Pet SittingReviews of rover.com

Easy to personalize search . Reviews are super helpful.

Rico in Roscoe had a great time. And I would definitely return them to mary to babysit again thank you

Great app that is user friendly and easy to follow. Lots of info on the Rover walkers/sitters! Easy to figure out costs. The initial meet and greet was a great opportunity to have the pets meet the sitter. Some of the people appeared to have updated calendars but then we’re booked. Still I had a good experience and my pets were happy with their sitter.

UPDATE: After posting this, Rover contacted me again and made things right. They re-reviewed the circumstances and were able to refund the fee for the stay I had to cancel. While I was obviously disappointed in my initial experience, I greatly appreciate their efforts to resolve this the right way. As such, I've updated my rating. ORIGINAL POST - I've been a user of Rover for many years, generally without incident. However a recent experience and Rover's failure of customer service really left me disappointed. I was deceived by a dog sitter - I learned she had a cat only two days before I was scheduled to drop my dog off with her, despite her profile not mentioning this at all and hiding the cat from me at our meet and greet, and knowing my dog would *not* do ok with a cat in the house. I was forced to cancel and rebook, and the sitter's policy was only for a partial refund. My issue is with Rover's handling of it - they did not refund my full service fee, even though Rover provided no "services" whatsoever related to my emergency cancellation, and then earned a second larger service fee on the pricier sitter I had to book with last minute. I understand that rates and cancellation fees are set by individual sitters who are not Rover employees, but I do not understand why Rover still collects a service fee from me. Because of Rover's failure to appropriately vet this sitter (she was even noted as a "star sitter"), I was put in a bad situation, and Rover's help/customer service seemed to only give me stock responses.

We still prefer to use someone we know but in a pinch Rover is great. We've been able to successfully board our dog at the last minute when other options weren't available.

While traveling needed a one time sitter check for my dog at a campground. I elected Lauren P to help me out. She was prompt, did a meet and greet, she did all she had promised. Really nice service with reasonable rates. The front end of the site was not user friendly. Some terms were confusing and steps did not seem to follow a logical sequence. In the end all was good, the system operated as promised both to the sitter and client. I would use them again and I do recommend them.

I think this is a great platform, I am sure you can have bad experiences but the vetting process and the helpful tips to the sitters are overall great. Please encourage sitters to immediately send pic or video upon arrival. Even if we mention it they might forget or not realize how important it is to building trust. Will use again.

Muy buena experiencia y repetiré