Rover.com | Pet SittingReviews of rover.com

I’ve used three different sitters from Rover. 1 showed up for a 30 minute visit and only stayed for 7 minutes. Another was supposed to house sit for me and consistently left my dogs alone for 10+ hours. Both of these girls knew I had cameras before booking. The third has been great (so far). Keep in mind that a lot of sitters are college students just wanting some cash on the side and may not provide the most professional service. I suggest a meet and greet and a solid back up plan just in case!

The concept is great. I've had good luck with sitters. The site needs work and can be hard to navigate.

Living in a University town in WA and sitters charge top money and are unreliable and not worth the expense. Rover.com has no regulation in place to guarantee the sitter will show up and do the job, in the time you paid for, and you (as a consumer) have little recourse on the site. In addition, sitters charge per dog so if your paying for one dog, sitters like to double the fee for two dogs which is absurdly encouraged on the site. There should b an “additional pet fee”. For example I paid $40 for a2 dog pet feeding and she was supposed to stay 30 min., but my security cams showed the sitter just doing a quick, hasty, feeding and leaving (15 min. at best). Rover needs to protect the pet owner better with better qualified sitters and refunds when performance is lackluster for the money. Fed up. Use Trusted house sitters instead.

The customer service is lacking and the app isn’t set up as good as it could be.

Too many stupid emails. Fees are high. When I posted a negative review of a bad sitter, they still have a 5 star rating.

Zero Accountability. Less than Zero Follow Up. As a dog walking service, if you do your work as a dog owner, it's great. You have to initially book a few dog walkers and due your due diligence in vetting your walker but I've had decent experiences. (A few people cancelled last minute but whatever, that happens). In terms of a dog sitting/day care service, NOPE. My dog almost died in the care of a Rover sitter and neither the sitter nor Rover seemed to care. I'm guessing there is very little vetting on Rover's part for how qualified these people are and if you, like me, are duped by a large number of reviews, there's nothing you can do. My dog was returned to be, overstuffed with random treats despite me telling him NOT to do that and within an hour of being home, the poor thing was throwing up blood. I tried to reach out to the sitter to determine what she ate, and he provided no information nor was he concerned at all that my dog was so ill. After hours of blood coming out of both ends, and a $300 trip to an ER vet clinic, she recovered. I reached out to Rover, who did 1 initial follow up and RADIO SILENCE after that. So no one, not the company nor the person whose care she was in, gave a second thought to whether she lived or died. That's great that ya'll see these things as dollars in your pocket but this is a family member to me and she almost died. The least they could have done was pretend to care. They couldn't even do that. Find a legitimate company to ensure that those you are leaving your dog in the care of are held accountable and aren't just trying to make a quick buck off of your pups.

My dog and I are weekly clients of a couple of really good dog sitters now for over two months. But there are three bad experiences. One dog sitter wanted me to sign a waiver. I reported it to Rover and the representative said I didn’t need to sign anything since I was covered by the Rover.com guarantee. Another dog sitter seemed to not have fed my dog all day. The dog food I provided was still in its sealed container where I placed it the morning I dropped off my dog. I also reported that one to Rover. Canceling a booking was easy. But what I didn’t realize was that the dog sitters are “downgraded” when you cancel on them. I canceled on one because she lived farther than I thought. I didn’t want to hurt her feelings so I gave her a different reason. When I tried to book her again, she was very vindictive. She proceeded to say how I contacted and booked two other dog sitters after canceling her and how it hurt her profile. Now why would Rover.com tell her that? She didn’t need to know that I decided to book someone else.

My original sitter was horrible but I found an excellent sitter that stepped in when my sitter cancelled on me while I was already out of town. It started out horrible but thanks to my new sitter ended up very well.