Rover.com | Pet SittingReviews of rover.com

When I have been able to book a sitter the sitters have been fantastic with my dog. You can tell they are real dog lovers. The problem is most of the time when I try and book a sitter, they reply they are sorry but cannot for some reason, even though they show as available on the site and their calendars show as been recently updated. This has happened so many times to me I’m wondering are these real profiles. There does not seem to be a way to communicate to Rover that many of their sitters are consistently unavailable when they say they’re not. For that reason I sadly do not plan on using them again and wouldn’t recommend them to anyone.

I have yet to be able to confirm my booking. The company only communicates through email. Rover.com takes a percentage of the rate you pay along with a fee. They are charging me holiday rates for one of the two dogs that will be in the sitter's care in my home (she's lovely, by the way) and won't remove the charge even though the sitter doesn't ask for holiday rates. In their emails, they keep referring back to their website where it says sitters sometimes charge holiday rates for busy holiday times. This happens to be for Oct 7-15th (Encompasses Indigenous Peoples Day (fka Columbus Day). However, my sitter doesn't charge holiday rates, and they only applied it to one of the dogs. I won't use them again simply because they only have the one mechanism for communication, making it almost impossible to resolve anything with the amount of time between communications. Hopefully nothing really serious occurs along the line. I can't imagine trying to deal with them like this. Update: Rover.com apparently decides which dates are the holidays, and if even one of the days fall into what they deem a holiday - like Indigenous People Day (Columbus Day) which almost NO ONE actually has as a holiday - you get charged the holiday rate for the entire visit. Also, unlike every other online vendor I do business with, they require you save the card to their system until the stay is over and then you can go in and remove it. In this day and age, I really don't like having my information on file for any length of time. And as it happens, they do have a phone number, they just don't make it available on their website or it's buried so deep you can't find it or they only give it out when you give them a review that makes them want to reach out to you.

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Couple of issues with rover: 1. Rover doesn't allow us to open the app/website when out of USA. It hence doesn't serve the purpose of communication with our sitter during the vacation. This wasn't mentioned anywhere in the app/website while booking/registration and we got to know after we contacted customer support. It was a real disappointment and we had to contact support over email and then ask them to let our sitter know so that the sitter can send us updates once in a while using their personal email to our personal email. 2. If a sitter changes the price before booking, there is no alert/notification sent to the owner about this change. We were about to confirm our booking when we noticed that one of the sitter updated the price to double the listed price and had to cancel and search for the new sitter. Apart from these two cons, we had a good experience.

Rover is not sitter friendly..

Rover has the potential to be a 5-star but the reason why I only give it 4 stars is because it all depends on the person who you contract with to interact with your pet. There are absolutely incredible people on Rover that I have used numerous times before and I trust my dog with them. I know them and they are great. But there also people who are shady and don't really care about the pets as much as much as they care about making easy money and that is what I believe Rover should weed out of and it would be 5 star. The first person I ever found on Rover - I met up with to see their place and then they asked if we could just do business outside of the app. Then they cancelled on me the day I was going out of town with some BS excuse and I had no recourse because they told me that they did not want to use the Rover app. I could not even leave them a bad review. And this person is probably still doing this to people on Rover. Luckily I found another sitter on Rover that day and he is incredible. 5 star. He loves my dog and my dog loves him and it is great. I also had to use Rover once when I was on a trip and it worked out nicely because I did a little mini phone interview with the sitter before. She was great 5 star. Moral of the story - make sure you check the person out yourself before and see if you can gain a sense of what kind of person they are. Interview them. Do not go outside the app for the 1st time even if the person gives you some sob story about how they don't want to use the app because it charges too much. And if you sense anything is wrong get out of there immediately. Your pet is too valuable to leave in the hands of some shadeball that doesn't even care about you or your pet.

Great idea - we have found some great dog sitters through it, but it is a lot of work. The app is not super easy to use. It need more search filter options (like set a specific distance).

If you want more than one visit in one week, there are no ways to ask that. If this is short term, temporary, you might want that person 3 different days in a 8 day span. No way to ask that. I needed to change days and the system could not make the change online. Ended up using cash instead of the system, worked out okay.