Rover.com | Pet SittingReviews of rover.com

This has been the absolute worst experience I've had with a company ever! I paid almost 300 dollars for what I thought was a week but that was actually only for Saturday and Sunday then they wanted another 400 dollars for Monday through Friday. I was not made aware that the booking I made which was Saturday through Saturday would be considered 2 weeks and have to pay twice and the lady who "helped" me on the texting customer service was no help what so ever as I was trying to understand why ONE week was considered two and just kept repeating over and over the I would need to pay the other 400 dollars or my dogs and cats would basically be stranded for 5 days with no food and water. I'm utterly disgusted and disappointed in the treatment and unwillingness to explain without being rude and condescending. We did end up paying the other 400 as we were out of state and had no other options. Also on top of that BS we come to piss all over our kitchen shit in the dog crates and mud everywhere. I will absolutely not ever be using this app again and will let everyone I know how I was treated by customers service and the mess we came home to. I am very disappointed in spending over 800$ for the care or lack there of, of my pets.

Muy descontento con la app. Pido entregar a mi perro un día más tarde, hago la solicitud por la app y resulta que el precio a pagar me sale 13 euros más caro cuando la cuidadora va a tener a mi perro menos horas. No hay quién lo entienda. Me han cobrado una penalización. Estafado me siento, pasaré mi queja a la ocu.

Customer Service was unhelpful. No resolution regarding safety. Unable to switch service from House Sitting to Boarding. No protection/rules for clients regarding pay rate changes. Left a review for sitter, but did not post.

do not give these people your dog.they will loose your pet.

As a Sitter I'm finding more often that my new (and regular) clients are thoroughly frustrated with the app.. They tell me that it's not user friendly and Customer Support isn't helpful.. This upsets me greatly because in addition to the best pet care I pride myself on making the initial experience as stress free for them as possible.. The biggest stress recently has been trying to successfully apply my $20 Discount Code for new Guests. I'm not able to on my end and they have to call Rover, often having to wait, only to have it done incorrectly. It's not right and I refuse to stay silent about it until some sort of change is implemented.

Very disappointed. Not as many updates as I would have liked. Upon pick-up I had to wait for her to get back from having coffee. She parked in the garage. After waiting five minutes-I knocked on the door. She hadn’t fed my dog lunch that day, so I had to drive home and feed her. She only gave me half of her stuff, so when I was half way home I realized it and called her. No apology just I was going to call you. I never got my measuring cup back-said she couldn’t find it. Kinda figures cuz her house was a disaster!

Dårlig oplevelse Vi har været glade for gudog som nu er blevet lagt sammen med rover. Vi fik besked om at vi ikke skulle gøre noget og tingene ville blive flyttet for os. Det er de ikke. Kalenderen er blevet nulstillet. Tingene er ikke til at forstå på dansk. Folk kan henvende sig uden formøde. Vi skal sætte det hele op fra ny. Der er ikke beskrevet i forhold til priser med skat og moms, så man ved ikke hvor meget og hvor lidt det koster. Det er ikke til at komme i kontakt med andre end en robot der ikke er sat op til andet end de samme 5 spørgsmål som kører i ring, og når man endelig får den til at forstå efter en time at man skal have fat i en medarbejder, så siger den fejl. Vi overvejer at finde andre veje at være hundepasser på, når ikke det fungerer på den her app, som det gjorde med gudog. Rover får 1 stjerne fordi det ikke er muligt at give 0 eller minus. Den ene stjerne får den for at træne min tålmodighed i det ekstreme (så det behøver man ikke en yderligere app til).

Sola & Kevin were a perfect choice for taking care of our dog, Toby. Big back yard, and they allowed him to cuddle on the couch. We would definitely have them care for him again!