Thinker B.
Our dogs had a great experience
I was super hesitant about having an unknown person in my house, but the pet sitter we booked to watch our dogs was super. Before booking she suggested a meet and greet. She was adorable and all went great. She arrived when she said she would, the dogs were happy and she sent us photos along the way. Only thing I’d recommend is a little bit more transparency on the sitter side from rover. Don’t get me wrong. Our sitter was amazing, but all I knew was her first name. I never got her phone number or anything. It’s a little bit of a leap of faith to have a complete stranger in your house when you aren’t there. I think once you are booked and paid you should be given your pet sitter’s name
Response from Rover.com | Pet SittingJun 10, 2025
Hello, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.-Lexie