Rover.com | Pet SittingReviews of rover.com

We have previously booked several sitters through Rover with no issues whatsoever. Unfortunately several weeks ago, one of the last sitters we booked for a meet and greet was poor in his approach towards my nervous dog and when he didn't back off and give my dog space, he was nipped on the hand (for anyone familiar with the Ian Dunbar dog bite scale, this was a level 2). This was not something my dog had ever done previously. Both the sitter and I discussed this at the time, understood why it had happened and were comfortable with meeting and trying again. I was initially contacted because Rover had received a report of a dog bite and asked me to update my dog's profile based on this incident. I did, and carried on organising my bookings. This morning I was woken abruptly by two texts informing me that my bookings had been cancelled and I found that I could no longer sign in. When I contacted Rover, they informed me that they decided to reopen the case and close my account after all. Weeks after this had taken place, weeks after I had been told that it was resolved and that the team at Rover "understood". I'm now left with no way to contact the sitters that I was organising things with and scrambling to try and find coverage as a responsible owner because my dog cannot be left with a stranger - he needs time to get to know people. It now feels like we've been punished for something that wasn't really his fault. My advice to anyone with a nervous or reactive dog: please make sure you meet any sitters with your dog muzzled and get the real phone numbers of any sitters you use through Rover so that you can continue to communicate with them. Rover can and will cut you off out of the blue. As far as I am aware, the sitter in question can continue using Rover without any issue or any need for similar profile warnings to keep the community safe.

My cat was scared of her and hid under the bed the 1st day. The 2nd day she came out but wouldn't let her pat or brush her. She also didn't refill her water fountain so I will definitely get someone else. She got great reviews si I was very disappointed

I have been using Rover for years and not once has Rover reduced their fees or offer incentives for using this service regularly like many other companies to do with repeat customers. Referring someone and only getting $20is short sighted if I’m bringing additional revenue to the company. By now I should have least had a coupon of 25% off my next booking. Do Better for loyal customers.

Rover refuses to post my bad review of the dog walker who spent an entire 1 minute and 11 seconds with my dog. The dog walker has a 4.8 star rating but I have video with audio of what she did and what she said to my dog. It borders animal abuse and ROVER refused to view the video, refused to post my negative review so I don't TRUST ROVER as the appear to only post positive. This woman HAS NO BUSINESS walking dogs. But according to Rover she's near perfect. It's a scam and I'm grateful I have video. I'm taking it to my local news because ROVER will not do anything!

Horrible, I was scammed out of. Money and customer services still hasn’t helped or gotten back to me

From a sitter perspective: I would not recommend this to anyone trying to make additional money. You have to pay a $50 fee and theres no guarantee anyone will even see your profile, let alone get you bookings. Their suggestion is to promote yourself on social media - you do NOT need a platform like Rover to do this that takes a cut from your earnings. They also suggest lowering your prices (to below minimum wage basically) for yo to get bookings. This is such a complete waste of money and time I would really recommend not using it unless you already have a client base you can direct to the app (which does seem pointless as you'd likely earn more money not using the app and them paying you directly).

The Rover representative I connected with did not follow my simple prepackaged feeding instructions which was 1 bag twice a day, additionally my dog came back with a unitary infection and had gained 7 lbs in 20 days.

I employed this company to house/pet sit - I left detailed instructions, and a cash float. I returned to find 2 of my pets had died and my house was filthy - my dogs are traumatized - obviously left alone for long stretches, and had not been taken on walks as instructed. My house was used to house my sitters various "boyfriends" and to feed and lauder for them - DO NOT USE THIS COMPANY