Rover.com | Pet SittingReviews of rover.com

I got my dog back from sitter after 2 days. Perfect health prior, and when we got her back she couldn't stand or move and apparently herniated disc in her back. I called Rover to complain. At first they were hopeful in that they would investigate and provide some sort of compensation. I spent $1,000 on vet bills and spent my summer nursing my dog to health (still am). I couldn't afford the MRI that was needed. After 2 months, Rover offered zero compensation in refund for the sitter or for vet bills and claimed it was preexisting despite veterinary notes. Inhumane. I will never use Rover again. Not even 1% moral in addressing their responsibility.

Rover Platform I've been using this app for over a year and five months for my pet, and I've never encountered any problems until today. When I called to cancel a booking, I was charged half of the fee. While I understand the need to protect their system, it feels like they don't really value their customers. The reason for my cancellation was that the sitter kept changing the agreed-upon meeting times. Given this inconsistency, I lost trust in them, especially when it comes to the care of my pet. I had to reach out to Rover twice, but unfortunately, there was no resolution. It's quite challenging to convey everything in a single message regarding how I want my pet to be treated and what their needs are. In this situation, Rover didn’t provide the support I expected as a valued customer, which has been very frustrating. I don't think this approach will help retain customers. Overall, my experience with their customer service has been disappointing.

Ahli K. came to our home to pet sit for 7 days. Her initial visit was positive and I felt she would be a good fit for our 3 animals (2 cats and elderly dog). She requested to be paid through Zelle because she said Rover takes 20%. We installed a camera in our home prior to our vacation, one of the smartest things we did. She never paid any attention to our pets other than feeding them. No walks or play time. She ate food on our couch and in our bed. She used our person hygiene products. She was confrontational through texts. Locked our dog out of the bedroom where her kennel is kept. THE WORST! DO NOT BOOK WITH HER!

I had an issue with a pet sitter where I received poor service and paid for services that were not received. I filed a report, discussed it with someone from Rover, and never heard back. I should be offered at least a partial refund or credit for future services. I will not use Rover again.

Nobody that I ever worked with through Rover has been reliable. I will not use them again.

Rover seriously needs to do a better job vetting their sitters. We booked a sitter to watch our pets, confirmed everything, and then on the DAY we left — after we had already left the house — she cancelled. This left us scrambling to find last-minute care for our pets while we were already away. Completely unacceptable and incredibly stressful. I would not rely on this company for something as important as caring for pets.

My sitter was a homeless meth addict with a criminal record. After I got home I discovered I was robbed of several thousand dollars worth of my possessions and my computer tampered with. I got home from a 12 day trip to England to wake up to a nightmare. I believed Rover's marketing about background checks, yet they failed to find my sitter's criminal record. Rover hides behind the small print when asked to compensate me for their negligence. Fortunately, the police recovered my most valued musical instrument, but it'll take several hundred dollars to replace the rest. I will never use Rover again. A quick look for online reviews shows I'm one of many who made the mistake of trusting Rover. At least my pets were unharmed. It could have been much worse but it should have been much better. I can get a homeless meth addict with a record to steal from me for free. Rover had me pay for that.

Had a bad experience with one of the Dog Sitter’s and Rover did not do anything about it. They told me I had to call the Dog Sitter who I can’t get a hold of and they can’t get a hold of to fix the issue . The Dog Sitter is unresponsive. The issue was it was a stranger who watched my dog when I called the actual dog sitter. She didn’t answer my texts or calls when I picked up my dog at the house. There was another different Dog Watcher from the first. Rover did not do anything, and Just tells me to call their customer service who tells me I have to call the Dog Sitter and figure it out with them.