customer
Please check your sitters for accuracy…Disappointed
Please check your sitters for accuracy & truth.

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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customer
Please check your sitters for accuracy & truth.
customer
I've searched for a dog sitter and my dog is not spayed. The app will show me sitters even if they have chosen not to accept non-spayed dogs. It would be nice if they either didn't show up, or would at least let me message the sitter to see if they would be willing to make an exception.
Response from Rover.com | Pet SittingAug 19, 2021
Our team received your feedback and we’re sorry about any difficulties. We are happy to announce that Rover has just created new search filters which will now allow you to find a sitter in your area who will take unfixed pets. We hope that this will help you in your future searches.
customer
Nice way to find someone to watch your pets for you.
Marinella
Il servizio di ricerca dog sitter offerto sia tramite sito che tramite App mi ha aiutata in breve tempo a trovare aiuto per poter andare in ferie in tutta tranquillità. Ho trovato utile sia il servizio di messaggistica che quello telefonico per contattare il candidato dog sitter in tutta riservatezza pur garantendone la serietà e la competenza. Il servizio è ben fornito di nominativi con l'indicazione di zona e prezzo. Aggiornamento: purtroppo le dog sitter si sono confrontate fra di loro e l'ultima richiesta non è andata a buon fine per presunte incompatibilità caratteriali del cane. Ho dovuto rivolgermi ad una pensione per cani.
Response from Rover.com | Pet SittingJun 15, 2022
Ciao Marinella, ti ringraziamo per il tuo riscontro. Ci dispiace che la tua ultima richiesta non sia andata a buon fine. Nel caso avessi bisogno di trovare altri sitter, non esitare a contattarci al +39 800 729 030, via email a [email protected], oppure via chat su Aiuto Rover. Un saluto, Alessio
customer
Could not go back and change my walk time before booking. So I got charged for two (2) walks
Response from Rover.com | Pet SittingAug 15, 2021
We're sorry to hear of any difficulties you may have experienced in your booking process. Our team would be happy to review and refund any incorrect charges if you'd like to give us a call - we're available 24/7 at 888-453-7889
Alessandra
Ottima app che mi ha permesso di trovare personale capace che potesse occuparsi della Mia Lulu’
Response from Rover.com | Pet SittingAug 18, 2021
Ciao Alessandra, grazie per il tuo feedback. Dato che ci hai dato 3 stelle invece di 5, facci sapere cosa possiamo fare per migliorare. Lo puoi fare chiamandoci al 800729030, tramite mail [email protected] oppure tramite chat nel nostro sito web https://aiuto-it.rover.com/. Un saluto, Iris
Kornelia
There is no option to care for pets from owner's home during the day! The only option is house sitting (night time) at a set price which is far too low when owners request you care for their pups for 6+ hours during morning peak hours. Difficult to stay competitive if you actually want to make the day worth something. Only earning pennies per hour, 99% of the time. The only hourly (ish) option is daily drop in, at which point you literally have to select an hour time slot and then add another and another until you have the full period booked. But the disclaimer which clearly states 'sitter may arrive an hour before or after the requested time' puts most owners off and instead, they choose to go with the simple House Sitting option. Rover needs to add a house sitting option during the day, calculated on an hourly cost basis otherwise it's not worth it and a complete waste of time. Owners should be able to simply select the start time and end time and have the hourly cost automatically calculated. Imagine taking care of a pup for 7 hours. Walking, feeding, playing, training etc. While tidying the house and feeding the cat. Not to mention the added cost of purchasing supplies when the owner doesn't provide you with towels, a spare lead, poop bags, an emergency first aid kit etc. I like to have everything on hand, always. But it's expensive. After 7 hours of puppy sitting, you're ready to head off to your next client, only to then sit and watch the clock tick by. The owner turns up two hours late. You've already had to cancel your next client. And for 9 hours of work, you only recieve £15. Unfortunately, because the care is not set based on an hourly rate, the owners can take liberties. They don't feel like they have to return and I feel too responsible for their dog to just leave. So I wait and I wait. I would have liked to provide this feedback directly to them. Unfortunately, when attempting to contact, you have a few options to choose from and if your query doesn't fit into the category, it cannot be asked. On the bright side, I have met some incredibly lovely owners through here and a lot of very intelligent pups who I absolutely adore. But the stupid method of pet sitting which makes no profit, makes me want to offer private rates and avoid Rover altogether. I've already put ads around my neighbourhood.
Response from Rover.com | Pet SittingAug 9, 2021
Hi Kornelia, Thank you very much for your feedback. I will be forwarding this to our Leadership team for review. In the meantime if you have any questions about being a sitter on Rover and the different ways you can provide services, feel free to give our Customer Service team a call at 888-453-7889.
Crystal
I was charged fees for the Sitters mistake. I’m not happy. So after this month- I can’t occur these fees.
Response from Rover.com | Pet SittingAug 8, 2021
Hello Crystal, we're sorry to hear of your experience. We have a dedicated Support Team available 24/7 to answer any questions you might have or provide any clarification on fees or specific booking costs incurred. If you'd like to discuss further please don't hesitate to reach out to us at 888-453-7889