Rover.com | Pet SittingReviews of rover.com

No me parece justo que desactiven cuentas ni dejen hacerse cuentas nuevas, y sin justificación ni oportunidad de apelar. Y mientras el sistema de la web y la app funcionen así y no haya una modificación indiscutiblemente necesaria, la reseña no se eliminará...

Hasta el momento todo había ido bien. Siempre hemos ejercido de cuidadores. El problema llega cuando puedas tener un accidente y que un perro te muerda, como ha sido mi caso. No cubren nada, no tienen un seguro de nada y te dan vueltas para que les mandes correos explicando las mismas cosas un y otra vez y que les adjuntes documentación una y otra vez. Es deplorable. Además, de no dar un buen servicio a la arte propietaria de los erros, ya que los cuidadores que puedan ser atacados por el perro, deben plantearse denunciar para salvaguardar su salud física, emocional y económica. Es absolutamente inaceptable. Se llevan mucho dinero ara que no guarden unos mínimos de seguridad ara todas las artes, incluida la empresa. Es una pena, ero son animales y no tienen culpa, ara los cuidadores genera desconfianza en la app y te curas en salud, ero implica no coger determinados perros por miedo a incidentes y ver perjudicada tu salud y comprometido tu trabajo al tener que coger una baja.

I’ve had a horrible experience recently with Rover. I had a pet sitting in my home for a dog for two nights. I picked up the dog from the owner’s home and the owner was supposed to pick up their dog at the end of the boarding. Well the owner never picked up their dog and I made multiple calls and messages to them and to their emergency contact. I dealt with Rover for multiple days and did not get support. Rover does not care about the pet service providers or the animals. Essentially, I am stuck with the consequences of the owner abandoning their dog. Unfortunately, I did have prior obligations and have been dividing my time to meet the needs of both.

Habe 3 Sitter geschrieben, alle 3 waren in der gewünschten Zeit frei, alle 3 haben nach nochmal nachfragen geantwortet. Einmal hat keine Zeit hat Arbeit gefunden, einmal will Arbeitsstelle suchen erstmal keine Zeit. 3. auch keine Zeit. Und Rover bietet nur an soll doch andere Sitter finden. Das Rover Verhalten das allerletzte.

Rover completely failed me as a paying customer. I’ve been using Rover for years. Recently, I booked a sitter for my dog, but within half a day it was obvious something was wrong—she was visibly unsettled, refused to eat any food or treats, and I was genuinely worried about her well-being. As any responsible pet parent would, I had to make other arrangements while out of town. My dog was with the sitter for less than 24 hours. For only one night of care, I was charged for three nights. I reached out to the sitter--as suggested by Rover--twice to discuss the situation and ask if the cancellation fee could be waived, since it wasn’t my fault I had to change the plan. Both messages were ignored, even while I could see the sitter was still hosting other pets. I then contacted Rover to handle the dispute, since it felt completely unreasonable to hold me accountable for the fee. I reached out three separate times and spent a lot of time with each support agent carefully explaining everything. In the end, Rover refused to help and told me it was “between me and the sitter,” and that there was nothing they could do. After reading reviews here, I see countless other pet parents with the exact same experience. Rover’s replies are nothing but copy-and-paste PR spin. They make it sound like they care, but they do not stand up for their customers when problems arise. This company is happy to take your money, but when something goes wrong, you’re on your own. The whole "policies" that Rover keeps reapeating over and over are NOT designed to protect their paying customers. How funny that this is business 101 and Rover can't even do that. Pet owners deserve better. PS: Rover Support, don’t bother replying to this review. You will not do the right thing to protect your paying customers—so please stop with the acting.

No direct communication from Rover. Sent a poor review and asked for a partial refund as sitter let cat out possibly for as long as 5 days! No response but thank you for your review. I guess you just take the money and run! Very difficult website to deal with as well! Better business bureau is next!

Policies are vague and inconsistently applied. Rover does not care about pets or sitters. Would not recommend.

Rover.Com has it set up to where you cannot edit or make true reviews and they do not allow Google reviews. Be careful with Rover in Columbia, MO. I do not recommend Olivea M.