Rover.com | Pet SittingReviews of rover.com

Rover behandlar tyvärr djurvakterna relativt illa. De ställer höga och orimliga krav! Djurvakterna får allvarliga konsekvenser ifall de exempelvis blir sjuka och måste avboka. (Trots om det är 3 till 4 dagar innan.) Djurvakterna får ett sorts straff. Tillslut vågar vakterna knappt avboka, i och med konsekvenserna Rover ger. Djurvakterna har inte något som helst skydd heller. Dessutom får de aldrig beröm eller uppmuntran från Rover när det går riktigt bra! De flesta vakterna sliter oerhört mycket.. kryper på knäna. Jobbar när de är sjuka och har skadat sig, m.m. Ut över det, tar Rover en stor del av djurvakternas intäkter. Vilket inte känns rimligt. Rover håller superkoll på vakternas konversationer med deras kunder, vilket är skrämmande. Det finns ingen som helst frihet för djurvakterna. I slutändan handlar allt om kontroll och pengar & stora vinster för Rovers ägare och ledning.

I have been invisible on rover twice now for no reason. Early on this year I didn’t get a single request in 3 months. I realised I was invisible. I contacted the support team and they kept telling me I’m visible. I investigated it myself and discovered there was a technical glitch. I told them this and they said they would get a tech team to look into it. They never did and I had to keep adjusting my settings to eventually I was visible again but that only last a few months because I’m here again where I’m not longer visible and the support team continue to gaslight me and tell me everything is ok with my account when it’s not and it’s affecting my well faith. I’m going in circles with them and it’s very upsetting as they are not helping me.

Two years on this platform. 4.9 rating. Zero warnings, zero complaints, zero prior safety incidents. Closed by email, with no appeal, no phone call, and no engagement with a single piece of evidence I submitted. Here is exactly what happened, so other sitters can decide for themselves. A client I had worked with contacted me directly by text and proposed paying cash to avoid Rover's fees. He referenced the platform rate in the same message, so he knew precisely what he was avoiding. I agreed. That was a breach of Rover's terms and I am not going to pretend otherwise — I disclosed it to Trust & Safety myself, in writing. Before the stay I asked the client directly whether his dog could get out of the yard. He said no: the fence was high enough, and the dog had an injured leg and could not jump. His instruction was to leave the back door open during the day so the dog could come and go, and to close it at night only to keep rats out. There was no collar and no ID tag, because the owner never provided one and never raised it. I had no reason to think one was needed on his own property, since I had been told the dog could not leave it. On the final night the dog was asleep beside me until roughly 3:30 AM. At 5:14 AM he barked to be let out, I opened the door to the yard, and he was back inside and settled within twenty minutes. In the morning a neighbour came to the door and said the dog had been out all night chasing a bear. That was the first I had heard of any of it. I submitted everything to Trust & Safety. The complete text history. Two photographs with original files and verifiable capture times, showing the dog asleep indoors at 3:48 AM and again at the same morning — both flatly incompatible with the claim that he was outside all night. I met three different neighbours over those two days and none of their accounts matched each other either. I also noted that once he raised the accusation, the client instructed me by text to pack my things, leave food and water out, and leave the house. I did exactly that, secured the property and left the key on the table. I did not abandon the booking. I left because I was told to. Rover's investigator asked me five questions. I answered all five in writing, in detail, with attachments. The closure letter that followed does not address one of them. It does not mention the photographs. It does not mention the contradictions in the client's account. It restates the allegation as though it were established fact and closes the file. Here is what I think sitters need to understand about this company. The review process is not an investigation into what happened. It is an assessment of Rover's liability. When a booking sits off-platform, Rover has no insurance exposure and no booking record to defend, so removing the sitter costs them nothing and closes the matter. Evidence does not enter into that calculation. Your rating does not either. Two years of commission buys you exactly no benefit of the doubt. And note who bore the consequences. The client proposed the off-platform arrangement in writing. The client misrepresented his property. The client has never paid Rover a cent. He walks away untouched, still able to book sitters. I lost two years of work, my entire review history, and my access to my own booking records — for being the one who told the truth in full, including the part that hurt me. My advice to sitters: Get every claim about the property in the Rover message thread in writing before you accept — fence security, containment, whether the animal can jump, collar and ID status. Verbal assurances at a meet-and-greet are worth nothing when the file lands on someone's desk. Back up your reviews, booking history and earnings records now. Do not wait. You lose access the moment they decide, not when they inform you. And understand what you are actually buying with your commission. It is not support. It is not a fair hearing. It is search placement, and that is all. I want to be plain about how this feels from where I'm standing. A man I had known for a matter of weeks accused me of lying, talked down to me, produced nothing, changed his own story twice in his own messages, and Rover took his word over mine, over my rating, over two years of commission, and over photographs with timestamps he cannot argue with. HE PAID THIS COMPANY NOTHING. I PAID IT THOUSANDS. And when it came to deciding which of us to believe, none of that counted for anything. I am not disappointed. I am furious, and I intend to stay that way. I will be telling every person I know, sitter and pet owner alike, exactly what happens here when a client decides to lie about you. This app is nothing but a headache and it does not deserve the people who work for it.

I am a 5-star sitter on Rover, but their platform actively penalizes responsible care providers. My profile explicitly states I only board small dogs under 15 lbs for service quality and safety reasons. Yet, Rover allows owners of 70+ lb dogs to send me requests. Because I declined these out-of-preference inquiries, Rover’s algorithm flagged my account with a "low follow-through rate" penalty and completely banned my profile from search results. To make matters worse, their customer service is terrible. It takes days to get a response even for urgent, simple requests like booking extensions or modifications during an active stay. When you finally do reach support, agents just reply with generic canned scripts and admit they cannot fix system errors. Rover penalizes sitters for sticking to safety limits and offers zero real support.

WARNING They allow sitters to lie on their profile, they do not vet sitters and when you call them out for this they close your account. Be very wary using any sitters as the information they provide on their profile might be incorrect and rover do nothing to make sure it is correct. They don’t care about safety and if you raise a safety concern they close you account. I contacted the safety team about an issue and they did not care and put all the blame onto me and the end result was account closure after I called them out. BE WARNED

La garde de mes chiens a été un cauchemar : l'annonce (en particulier la description des lieux d'accueil qui nous avait fait choisir ces pet sitters) était fausse de bout en bout : au lieu dune maison avec grand jardin cloturee de murs, la maison ne comportait qu une cours de 4m2. Devant prendre lavion quelques heured apres nous avons neanmoins laisse les chiens, le pet sitter nous ayant assure de ballades tres régulières.Les pet sitters incapables de garder un husky ont commencé a limiter les sorties et mes chiens ont commencé a uriner dans leur intérieur. La pet sitter a réussi a nous sou tirer 80 euros de plus que les prix de garde deja prohibition. Nous avons contacté rover qui au bout de 3 jours a fini par nous répondre et avons du trouver depuis l'étranger une solution pour venir rechercher les chiens et trouver une garde plus sérieuse On nous a répondu qu'ils étaient peu nombreux et n'arrivaient pas a tout gérer. Une honte vu les tarifs pratiques. Aucun contrôle. Le pet sitter en question continue dexercer sur leur site.

II took a booking via Rover, looking after a little dog, called, Ettie. Rover have not paid me. I contacted them but they said that I had communicated with the owner directly which was not true. I have the thread of the conversation to prove it with the Rover number at the top. They have blocked my account and are now ignoring my emails. Reply I will calk you but this number is in America but I am in the Uk si can I please have a local number? Reply This UK number is of no use. It is only a number for emergency issues which is useless. I have tried 3 different ones and no one answers. So much for an emergency number. I have left 3 messages, explaining I am phoning about a non payment issue and not an emergency but there is no one to talk to and they have not phoned me back. I am getting very annoyed now as I have looked after a dog free. I have emailed yet again attaching proof of my conversation with the owner, which shows that we messaged via the Rover number provided not through our personal number which is what Rover have accused me of. I do not intend to let this drop. I will take it further. Reply I would like a time frame on 'earliest convenience'? It has now been a week since I looked after Ettie. If the matter is not resolved by Monday at the latest I intend to report Rover to the BBB. Reply I have this morning received a reply from Customer Services who are dealing with my issue. Thank you

Hola, quería darme de alta en la app, cuando estoy en proceso del mismo me piden 14€ para certificar que los datos son correctos, me niego, desactivo la cuenta, y aun así me cobran los 14€ a los que me había negado a pagar, no hay derecho… Exijo que se me devuelva !!!!!!!