Rover.com | Pet SittingReviews of rover.com

I really liked our dog sitter very much. She was GREAT! But I don't like getting constant spam emails from Rover since I signed up. And I didn't like that they did not make it clear that they charge double if someone has 2 dogs. (One of mine does not even need to be walked.) So for my sitter - 5 stars, for Rover - 3. If Rover actually reads their feedback, and corrects those two above issues, which should not be hard to do, then I can change my rating. As for "TrustPilot" - no one likes to be forced to accept a (non) privacy agreement.

La reserva que tuve fue genial pero después muchos clientes no son capaces de avisarte si finalmente necesitan o no el servicio. Creo que por respeto se debería avisar con antelación, no estamos para perder el tiempo.

Perhaps my experiences are an anomaly, but I swore off Rover. I turned to it recently because I was in a bind. I followed the steps, reached out to several people to house/puppy sit my fur baby, and only one replied with interest. I asked for a meet and greet soon because I was a week out from leaving for vacation (I had a sitter for the first part of my vacation, so only needed someone for the last few days). Sitter insisted on only doing day I was leaving. I was stuck so I agreed. Appointment time was early afternoon. Came, and went. I reached out to sitter 15 minutes after appointment time, no reply. I waited another 15 minutes, no reply. Sitter finally replied an hour after appointment time claiming family emergency. Not having evidence to the contrary I have to give them the benefit of the doubt, but I truly suspect whether the family emergency existed. Now facing the stark reality I may have to curtail my vacation, I took a chance and reached out to another sitter who had good, recent reviews. Luckily she responded and made time that afternoon to do meet/greet. Meet/greet went well, and based upon my pup's reaction and positive reviews I booked her. And she came through like a champ. Unfortunately, she was the bright, shining exception. I've had several others leave me in a lurch at the last second, one who I booked for several nights and had her male friend stay with her (I only know this because the neighbor came by to walk my pup and the male friend came downstairs in one of my towels! I can't think of much that is more inappropriate or disrespectful). So now if I need Rover it's only for my most recent sitter because she proved trustworthy and reliable. Otherwise, I can't really recommend the service.

The dog walker was great. I assumed there would be a booking fee however it is not listed anywhere that I can see on the web page ( I googled it) Also when I was charged incorrectly the customer service person was as confused as I was

I booked stay for my dog with uncaring individual. Rover need to screen pet sitter prior to add them in their website

For the most part we have had good luck WHEN WE FINALLY DO FIND A SITTER. The biggest problem with Rover is that they are working with people that do not update their calendar or what's even more frustrating is the fact that they do not return your requests. We have had so many times where we were planning a vacation and couldn't get a Rover sitter to acknowledge our requests for availability. Their calendar will say the dates are available but they won't respond. Rover needs to flag people or even remove people that do not respond within 6 hours.

The website is great and helpful. However, I wished that the price could be offered for multiple dogs without just simply multiplying by two. Some sitters do charge more than a one-night pet hotel stay for two dogs and when I include that I have two dogs, the rover website just multiply the rate by two which is incredibly high and unreasonable. It would be nice if they could actually offer different rates based on number of dogs rather than just multiplying based on the number of dog. Any pet hotel does offer discounts when boarding more than one dog.

have used rover for 4 years, poor results in Bremerton. 2 great sitters who are no longer available(sad) tried a replacement who never showed up for greet and meet, no call, when contacted said I sent a text that I was working late, and I can't sit those days, no text., another sitter whose profile says serves a large area, responded " I live in Bainbridge, good luck finding someone."