Rover.com | Pet SittingReviews of rover.com

I used Rover about 7 years ago with my previous dog (who has since passed away), and more recently I trusted this app again to leave my new puppy, Eden, with another sitter for 2 weeks while I traveled. When I came back to pick her up, I was shocked. My one-year-old, who had always been a playful troublemaker, was barely moving, only sleeping, and something was clearly wrong. The bed I had sent with her reeked of cigarette smoke so badly that the smell spread into my car when I brought it back. This was after being assured that smoking would not be an issue. Even worse, the carefully packed food I provided for her meals was untouched—3 full days’ worth of food were left over. How was she even being fed properly? Her harness was returned broken, with the buckles damaged to the point of being unusable, and I can’t imagine how they were taking her on walks at all. Toys I sent with her were missing, and not everything was returned. My dog came back smelling like smoke, exhausted, and with damaged belongings. Honestly, I don’t even know what else she might have been exposed to. At this point, I can no longer trust this sitter. Pet owners deserve honesty, transparency, and accountability when entrusting someone with their pets.

I would strongly caution anyone against hiring Cheyenne for pet sitting or house sitting. I returned home to find my senior dog, Mellie, in a terrible state. She had dried feces on her fur that had clearly been there for days, meaning she was not assisted when going to the bathroom despite clear instructions about her arthritis and limited mobility. Cheyenne was away from my home for over 12 hours on multiple days, leaving my dogs without proper care. This is unacceptable, especially given that she was paid to house sit and provide attentive, daily care. The lack of attention and compassion my pets received was appalling. I am deeply disappointed and would never trust her with my pets again. Please think twice before entrusting her with the care of your animals.

⚠️ Warning to Fellow Sitters – “Bunny” the Dog / Profiles: Eric & Gary ⚠️ I want to share my experience to make sure no one else gets caught in the same situation. Back in April 2025, I took in a dog named Bunny through Rover. The booking under Eric was only paid until May 1, 2025, but the stay kept being extended without payment. Every time I tried to rebook, the booking either got canceled or they came back under a different name/profile. Later, I was contacted by someone named Gary, who told me that Eric had supposedly been in a car accident, was in a coma, and then passed away. Despite this story, the bookings kept continuing under new names. As of now, I am still owed $3,500 CAD. I reached out to Rover about this, but no action has been taken so far. 👉 I’ve attached the profiles they used so you can recognize them if they try to contact you. Please be very cautious if you are ever approached by these names or asked to care for Bunny. There is a clear pattern of non-payment and providing false information. Sharing this so that no other sitters have to go through the same experience. Stay safe, everyone. 💙🐾

Elendig app. Inde den blev lavet om til Rover fungerede det fint. Nu kommer der intet op om hundepasning. Bruger Pawshake i stedet for.

I met previously with a sitter to have my pet and I become a little acclimated with her. I trusted she was a good fit. My dog has white fur with some small black patches. Upon pick up, my dog was covered in black dirt and his eyes were full of drainage. This is not how I left my dog. The dog bed I sent with him was not returned to me nor replaced. My dog had to see his vet which concluded he had an eye infection from the sitter home and the bill was $200. I reached out to the sitter and she agreed to replace the bed however she never showed up when we decided to meet. I reached out to Rover and was not assisted well. Rover refuse to help me cover my vet bill and replacement of my dog bed. This was the worst experience and I will never use this service again. I was told you leave your pet at your own risk. I will continue to leave my reviews to help others be aware. I try not to discriminate of some people but I should have known the sitter was bad news when I pulled up to her house in Pontiac Mi. Never again.

Misleading pricing - hidden service fees on top of dog walker fees. Unreasonable holiday prices applied to all days of booking for one holiday that falls under the booking. 50% cancellation charges without notifications. Do not recommend.

Pésimo servicio para los cuidadores y sin más te cierran la cuenta sin dar más oportunidad, después de haber trabajado unos meses con Rover y haber hecho todo súper bien con buenas reseñas e incluso con clientes que repiten. Por ayudar a crear un usuario a una vecina para reservar un servicio cerca a mí casa, resulta que recibo un correo de Aviso oficial para cesar y desistir de toda actividad en Rover.com. oficial Me dice está chica por correo que la cuenta era duplicada y que he creado múltiples cuentas pero lo que no era así; cree está cuenta para que la señora reservara un servicio y sin más deciden cerrarme la cuenta de ella y la mía sin aceptar ninguna explicación y diciendo que son las políticas de Rover apelé la decisión que tomaron y no quisieron ayudarme, es más me hicieron perder el tiempo un tal Jerome que estamos investigando tu caso y que adjunta para información, hasta me pidieron datos personales y no entiendo para que. No confío en esta app, te desactiva la cuenta pero igual sigue con todos tus datos, mala atención y pésimas condiciones para el cuidador que se supone es el que mantiene la app.

After talking with the sitter and getting a better understanding of her home environment, we mutually decided it was not a good fit for my pet and she cancelled the reservation. She assured me I would get a full refund. I noticed the cancellation did not seem to be processed until the next day, but I didn’t worry about it. 6 days passed with no refund and I reached out to customer service and I was advised that I should expect a full refund in 72hours. I finally received a refund for only half of what I paid 2 days later. When I contacted customer service about it, all I got was the run around and I was told I would have to ask the sitter to refund the money. But they had deleted all evidence of the booking from my account. I had to ask for her contact information. According to her, she had already approved the refund but she agreed to resubmit the refund information. As yet, I still have not received any additional refund. Rover provides no added benefit of vetting or financial protection as far as I can tell. The company just grifts money off of people trying to make a little extra cash. It provides a platform and that’s about it. The app/website works well thus the 2 stars instead of one. Will not use again. Addendum: Rover replied to this message and asked that I call the number provided and give them a second chance to get it right. Well, I called them. And you guessed it! They repeated their script and I still won’t be getting a refund. So not only did I have to scramble to find another sitter at the last minute because the Rover sitter was not providing services as advertised, she was also allowed to keep my money. Rover offers zero consumer protection and only vets sitters after there is an incident (like after your pet is injured or neglected). I stand by my initial assessment of this useless company. You may as well use random luck to find a good and trustworthy sitter. Their presence on Rover means absolutely nothing. I’m changing it to 1 star because they wasted my time on that phone call.