Rover.com | Pet SittingReviews of rover.com

This app has always been good to me in the past however this week my dog was booked in for boarding all week and within 40 minutes of dropping my dog off I had to collect him due to the sitter dog, upon emailing rover in order to receive a refund in order to book a new sitter, I got told the £200 I paid would be returned but would take up to 10 days and it wouldn’t be the full amount as the sitter had my dog from 8-2.30 when in reality it was 1.30-2.20. Following explaining I needed the refund asap in order to book a new sitter as I’m not in a position nor have a spare £200 to pay for a new sitter. Because of this alongside been down £200 for a sitter that didn’t look after my dog, I’m also going to be down a weeks wages which is going to have a serious affect on my everyday life. Will never use this app again and will ensure this review is posted on all sites and pages. Not everyone is in a position to has unlimited amounts of funds, some people have to live paycheck to pay check and can’t always make it. Not regards for vulnerable people

It’s ALL run by bots which is okay till it’s not. I have spent too much time trying to get a question answered. If a question doesn’t match up with their system choices there is no way to speak with an actual person. I found a customer service phone number and called but my question didn’t fit the 3 choices offered by the automated answering system so I chose one just to try asking someone how to resolve my problem. After a wait for someone to answer, I was disconnected. Bad.

Je suis dogsitter sur Rover et je suis extrêmement déçue de la plateforme. Rover ne protège absolument pas les pet sitters : • Ils refusent d’effacer un avis faux et diffamatoire laissé par un propriétaire, même lorsqu’il est injustifié et qu’on apporte des preuves. • Même avec des dizaines d’avis 5 étoiles, un seul avis négatif (même faux) fait chuter la note globale, et il devient alors impossible de retrouver une note de 5/5. C’est profondément injuste. • Les frais engagés par les pet sitters (dommages matériels, nettoyage, pressing, produits spécialisés, etc.) ne sont jamais couverts, malgré la commission importante prélevée par Rover sur chaque garde. • Le service client donne l’impression d’être uniquement là pour protéger l’image de la plateforme et les propriétaires, jamais les pet sitters. C’est très décourageant pour ceux qui s’investissent au quotidien dans le bien-être des animaux et qui font tout pour offrir un service de qualité. Rover devrait revoir en profondeur ses politiques afin de protéger équitablement les deux parties.

During my dog's stay with a sitter I hired through Rover, she unfortunately got injured and now requires leg surgery and extensive aftercare, costing over $5000. Despite Rover's guarantee to cover all veterinary visits and care, I have received no reimbursement. Their customer service has been extremely disappointing. I strongly advise against using their services.

Is so horrible that you don’t do a background check in the owners, their pets and their homes. There is not safe in this app. I accept a housesitting for a dog and it was not the owner of the dog that received me in the appartment, it was her 87 years old mom. The owner was in a trip and they didn’t told me about this. The appartment looked abandoned. It was so dirty everywhere and the places where the dog sleep it was so dirty. It looked like the owner wasn’t months in her home. The garden plants had grown so much that it was noticeable that someone wasn’t living there months ago. It was an uninhabitable place. I contacted rover since last night and no one has talked to me back. I cancel the booking for obviously healthy reasons. *Update: The team of Rover in Italy contacted me apologizing but for now they are only paying me for one day of house sitting less the fees!! Is nothing for all the things I had to pass. Even I clean the apartment when it was not my responsibility to do it. I need at least a compensation of all the bad situation. I’m losing my day recovering sleeping and tiredness because I couldn’t sleep because of the bad odor and all the dirty and dust.

Jeg kontaktede support via chat da vi ikke havde fået en udbetaling i 15 dage, supporten svarede kort man skulle skrive til en anden virksomheds mail, hvorefter jeg blev blokeret for at skrive til support, jeg kan hellere ikke lave en ny chat. Simpelthen for ringe kunde"service".

personne n'est jamais disponible, a quoi cela sert-il de mettre des offres si vous ne pouvez pas les honorer, incompréhensible.

We’re so sorry to hear about this Padma. We understand your frustration with the lack of support and clarity. Please reach out to our Trust & Safety team so we can review this further.