Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Zee M.
Nov 29, 2021
An ok p/t job
An ok p/t job. Rovers does keep a lot of workers' money. They even keep a percentage of the money workers make using their own car to pick up their own boarders.
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customer
Oct 27, 2021
The service is valuable and the cat sitter…
The service is a valuable one and the cat sitter we found was wonderful. But the website is a POS. Navigation is awkward, editing a request is terrible, support is a chat bot.
Response from Rover.com | Pet SittingOct 28, 2021
We are sorry to hear about your experience with the app. Should you ever like assistance, please reach out to our 24/7 Customer Care team at 888-453-7889 if you encounter issues or need support.
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Julie H.
Oct 25, 2021
Great website and I found the perfect…
Great website and I found the perfect minder for my little Maltese. Just think the cut they take is too much making it really expensive for 2 weeks and if you run over the time slot they charge more
Response from Rover.com | Pet SittingOct 25, 2021
Hi Julie, we appreciate your feedback and are happy to hear you found a great fit for you and your pup's needs! Care providers offer their services as independent businesses, meaning they manage everything from their calendars and availability, specific service types and service range, as well as rates. If you have questions or need any assistance we're more than happy to help and are available 24/7 at 888-453-7889
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customer
Oct 18, 2021
We had a great experience with the…
We had a great experience with the sitter we did book! But we had one before (Taylor S. from Fort Valley, GA) that who agreed in messages several times and then proceeded to ghost me 4 separate times, 4 days in a row, and I couldn’t review her, because she never met with us. She really was a huge waste of time and energy. She lied so many times, and even though I was told it would be dealt with, I have no way of verifying if there were any consequences at all for behaving that way in this app.
Response from Rover.com | Pet SittingOct 19, 2021
We're so happy to hear of your positive experience and that you found a great sitter to meet you and your pet's needs. We are invested in ensuring a smooth booking process and safe, professional interactions within the Rover Community, so any time a concern or issue is reported to us it is reviewed in full. Care providers are expected to uphold these expectations of professionalism and can/are penalized whether in the form of directly from Rover if warranted or by their search standings being negatively effected. Our privacy policy protects users from us disclosing actions on their account, but please know we take your concerns seriously. We're also happy to answer any questions at 888-453-7889
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Daniel M.
Oct 16, 2021
Unreliable sitters
Can be a lifesaver, but, sometimes the sitters can be unreliable.
Response from Rover.com | Pet SittingOct 2, 2022
Thank you for your review. Although we understand the rare emergency can happen, be assured we take these situations seriously and take actions to ensure that last-minute cancellations are not abused. Please reach out should you be willing to provide more detail or if you'd like assistance with finding a sitter, give us a call at 888-453-7889.
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Florida C.
Oct 16, 2021
Read the sitter reviews on Rover carefully
We have used four different sitters on Rover. The first three took excellent care of our dog, sent pictures everyday, and seemed to genuinely care about our dog. The last sitter was overbooked, gave no updates, and was not even present when we picked up our dog! Our dog was stressed and very thirsty when we got her to the car. I am not sure how Rover decides to let people be part of their site. They need to do a more thorough background check on the sitters.
Response from Rover.com | Pet SittingOct 16, 2021
We’re sorry to hear this was your experience. Feedback from owners like you is an important part of maintaining a quality experience and we really appreciate you taking the time to share this information with us. We do take incidents like this very seriously and would appreciate the opportunity to look into this further. If you have any further feedback or need further assistance, please reach out to our 24/7 Customer Support team by phone 888-453-7889.
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NEW C.
Oct 14, 2021
CAN NOT EMPHASIZE ENOUGH DO MEET &…
CAN NOT EMPHASIZE ENOUGH DO MEET & GREETS! Clarify rates since some people do "double billing/tiered services billing" (i.e. overnight fee is separate from the "daytime care" fee.) ASK HOW MANY DOGS/BREEDS WILL BE PRESENT WHEN YOUR DOG IS BEING WATCHED! Some fee charges are way out of line! Hosts photos are frequently "out-of-date" Pictures of property do not always accurately reflect space (size) and safety status. THe app/site allow you to find dogg care geographically close and to see whose calendar is available while maintaining privacy which is very convenient and safety conscious.
Response from Rover.com | Pet SittingOct 14, 2021
We appreciate your feedback and absolutely agree that meet and greets with potential care providers prior to booking and securing care for your loved one(s) is very important - this allows you, as the pet owner, to most thoroughly discuss care instructions, specific needs of your pet and examine the environment your pet(s) may be staying while you are away. If you have any other feedback or ever have questions we are available 24/7 at 888-453-7889
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customer
Oct 12, 2021
While I love the premise of Rover...
While I love the premise of Rover, and have had good experiences with customer service, the last few house sitters we have hired off of Rover have left a lot to be desired. Maybe they could do a better job of interviewing/monitoring hired sitters?
Response from Rover.com | Pet SittingOct 13, 2021
Hi, Rover sitters are independent business owners, so their skills and business models vary depending on the sitter you work with. Each sitter has the ability to indicate how many years of experience they have on their profiles. Some sitters are lifetime professionals while others are animal lovers with the dedication and time to do something they love. If you have any more questions, feel free to call our 24/7 support team at 888-453-7889. We would be happy to go into any additional details or questions you may have.
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