Rover.com | Pet SittingReviews of rover.com

Je n'ai même pas fait appel à leurs "petsitters": impossible de savoir s'ils ont ou non l'ACACED. Or, je ne laisse mes chats qu'à des professionnels, pas à des amateurs. Vous laisseriez votre enfant à une nourrice non agréée, vous?

I thought I had paid and confirmed my booking. I told the petsitter that I put in my credit card information last night to confirm. He argued with me when I told him I wanted to check my bank statement to make sure nothing did go through before I paid him and not pay him twice. He flipped out on me. Totally rude, disrespectful, and vey unprofessional. He told me to pick up my dog I had just dropped off a half an hour earlier. I had a ride planned to the airport for a training for work. He lives a half an hour from me. So, in an hour I had to go back to pick up dog because he refused the service that he had already agreed to and I had already paid for. He made up lies and accused me of purposely leaving my dog there forever and daid that I was threatening him. The only thinkg I said was I was reporting him to Rover. I had to request a police escort to go pick up my dog because this guy was acting like a maniac and was completely unstable. I had no idea if he was going to hurt my dog or start another fight so I had the police officer get everything and my dog from him. It was a very bad experience. I was literally shaking reading his texts because he accused me of trying not to pay him and I was committing "fraud." No one has ever accused me of fraud and talked to me like that. He needs to learn how to manage his emotions before he handles customers.

Absolute disgrace, set up an account and then they deleted it stating I had multiple accounts, I have never used the company before. Sent a reply email as indicated - bounced back finally managed to send one to another address no reply. Almost impossible to contact them. I am now concerned about my data and my puppy’s pictures as I can’t even get confirmation that they have been erased. Zero avenues to contact the company which makes me think if you had an issue it would never be resolved - avoid at all costs!

Attention les pet sitters ne sont pas vérifiés du tout et ces gens sont des voleurs qui annoncent un prix différent au sitter et au propriétaire, pour prendre une marge des deux côtés, + de 30%! & Aïssa, Essia, Nicole, des ineptes qui se disent de service client mais sont seulement des incapables, incapables de lire incapables de comprendre quoi que ce soit. Plateforme à éviter il en existe d’autres, dont des françaises, plus fiables

Extremely Disappointed with Rover’s Customer Service I used Rover during my holiday to find a sitter for my beloved pet, Mishka. Unfortunately, an incident occurred where Mishka bit the sitter. While this was upsetting, both parties worked together to resolve the situation calmly and responsibly. We reached a mutual understanding, and I genuinely believed the matter was settled. However, to my shock, Rover decided to suspend my account without any meaningful discussion or consideration of the resolution we had reached. Their customer service showed no empathy, flexibility, or willingness to understand the full context. Instead of supporting responsible pet owners through difficult moments, they chose to cut ties without warning. I expected better from a platform that claims to care about pets and their owners. Rover’s handling of this situation was not only unfair—it was deeply disappointing.

Awful experience with pet sitter where they didn't clean the cat's litter box once and allowed the dog to go 60 hours without a bathroom break. All Rover can offer is an apology. No action and no refund. USE AT YOUR OWN RISK.

Extremely disappointed, after setting up my profile and putting my card details in, I was told I would not be charged at this point, to find my account has been debited £19 putting me in an unauthorised overdraft. I have tried to resolve this with the team who said its a pending payment and would be returned in up to 3 days and no compensation can be given for the additional bank fees. A company I have absolutely no trust in.

Pet sitting was terrible and put our dogs in danger. Been waiting to be contacted for a refund for a few days now.