Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingApr 17, 2022

Hello, we appreciate your feedback. Although the website and app interfaces do differ slightly, all ongoing bookings should appear in your "upcoming booking" messages. Through the app, if a booking requires or offers a Rover Card (depending on the service), the dashboard will prompt you to start or submit your daily updates for the associated booking. If you need any assistance our Support Team is available 24/7 at 888-453-7889 and we'd be more than happy to troubleshoot or help navigate your bookings.

Response from Rover.com | Pet SittingApr 16, 2022

Hello Vicki, we are so sorry to hear this was your experienced and we're alarmed by your concerns and would like to support and investigate further. Please contact our Trust & Safety team at 888-727-1140.

Response from Rover.com | Pet SittingApr 10, 2022

Hi Debra! We appreciate you sharing your feedback and we're disappointed to hear of your experience. We do encourage and request sitters update their calendars and availability frequently to ensure the most updated and accurate search results for pet parents. If you need help in the future and are having any difficulties, please feel free to give our Support Team a call at 888-453-7889 and we'd be more than happy to assist.

Response from Rover.com | Pet SittingApr 5, 2022

Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingApr 4, 2022

TJ, we appreciate your transparency and feedback as we are always aiming to improve the overall experience for pet owners looking for quality pet care for their loved ones. Every potential care provider wishing to list their independent business on the Rover platform must undergo a background check as well as profile review, and manage their services, rates and availability. As such, their experience can certainly vary greatly so we do recommend meeting with potential sitters prior to hiring them in order to ensure all care expectations are discussed/understood. We hope that if you need any assistance you'll give us a call. We're always available and willing to help locate available sitters who meet your needs - you can reach us at 888-453-7889.

Response from Rover.com | Pet SittingApr 3, 2022

Hello! We appreciate your feedback. Since all care providers operate as independent business owners, they manage everything from their services, rates and availability. To get the best results, feel free to create an account for your pet(s) and search your area for available care providers as rates can vary depending on skills, dates and other criteria for your booking needs! If you need further assistance you can also give our team a call. We're available 24/7 at 888-453-7889

Response from Rover.com | Pet SittingApr 2, 2022

Hello Sheri and thank you for your feedback. Cancellations are subject to each service provider's unique cancellation fee and schedule. For more information on the cancellation fee your service provider has selected, please refer to their individual page on Rover and reach out for a refund. If you need any further assistance please don't hesitate to give our 24/7 support team a call at 1-888-453-7889.