Rover.com | Pet SittingReviews of rover.com

Not necessarily user-friendly. I was unable to make last-minute changes to my schedule on the website to reflect a proper payment for my sitter. You charged me for six days walks and evidently only paid her for two of those days. Where’s the rest of my money?

Not affordable. It was difficult to find someone in our price range and when we did, turns out they should not have been trusted in our house. They were great with the dogs, but they did not respect the fact that what was inside the house was our personal property. The dogs were healthy when we got back

It is a great resource but the contact information was confusing and texts and emails arrived at different times creating unnecessary work. I was encouraged to look for space at multiple locations, but could not tell on text who was writing to me. The fee wasn't clear until checkout, which was fine, but I prefer it up front. Thanks!

Website could be user friendlier. I’m not sure about refund policy as occasionally I’d like to reach Customer Service by phone but have not been able to. One of your sitters is not very friendly although I’ve found a much nicer one.

The sitter was great but I’m sick of all the emails from Rover. Trying to sell me stuff, looking for a review about Rover, looking for a review about the sitter…just leave me alone and I’ll contact you when I need you.

This app gets the job done, but it can be a HUGE PAIN. They really need to hire a UX designer or interaction designer to ensure that the features being made in the app allow its users to make the best decisions. Here are some of the reasons why I give this service a 2.5 (round up to 3) out of 5 stars: 1) If you create a weekly recurring sitting schedule with a sitter and you want to just cancel this coming week’s appointment, neither you nor the sitter can cancel that week’s appointment. You have the cancel the ENTIRE SERIES of appointments. And after doing that, the following week’s appointment won’t be cancelled. I had to contact customer service for them to cancel it for me. If both the owner and sitter have agreed to cancel, WHY CAN’T EITHER OF US CANCEL? This makes me not want to abandon the platform and just directly work and pay the sitter cutting Rover (the middle man) out of the picture. 2) You can’t go back and provide a review for a sitter after that day’s appointment is over. If that option is there, it sure isn’t easy to find. 3) The prices for all services that are shown in a search result ARE NOT ACCURATE after you select a sitter and start scheduling (I’ve noticed it’s +$10 or more) once you get to the page where you’re at the expected cost breakdown with a sitter. Extremely misleading and again, makes me not want to use this service again. I’d rather just work directly with the sitter and cut Rover out for the lack of transparency or misinformation.

I love Rover and was able to find a wonderful dog sitter. The only complaint that I have is having to make the payment in full prior to the reservation. If you have to make a reservation way in advance, you have to pay the full amount at that time. You should be able to pay a deposit and pay the balance just prior to the day of your reservation. The sitter doesn’t get paid until after the reservation is complete, but you have the money all that time.

Overall experience was good. The reason I didn't give a five star is that the services noted on the sitters site were not what was available (in, fenced yard). In addition the sitter provided only one picture of my puppy in a kennel. It made me wonder if he was in the kennel the whole stay.