Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Kim T.
Nov 8, 2025
Disappointing Rover Guarantee coverage
We were very disappointed that Rover's Guarantee wouldn't help us at all with the vet bills to treat the parasite and contact allergy our dog clearly got while at the sitter's home. We contacted Rover, and they said the issues aren't covered by their guarantee. We paid vets over $400 to help our dog recover after her two week stay. Sure wasn't the great pet sitting experience we expected.
Response from Rover.com | Pet SittingNov 10, 2025
Hi Kim, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
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Wendi
Nov 7, 2025
Not clear on pricing
Not clear on pricing
Response from Rover.com | Pet SittingNov 7, 2025
Hi Wendi, thanks for reaching out to share your feedback on pricing. Our support team is available 24/7 at (888) 453 - 7889 and would be happy to clarify any pricing questions as well as help with finding a sitter who matches your needs and budget. Please don't hesitate to reach out! -Brittney
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Turquoise
Nov 7, 2025
Terrible app and dreadful service!!!!
Terrible app and dreadful service. Rover is just interested in your money not the welfare of the pets and the petsitters!!!!!!
Response from Rover.com | Pet SittingNov 7, 2025
Hi there, we’re really sorry to hear this. Rover was built by pet lovers for pet lovers, and we care deeply about the safety and happiness of pets and sitters. If you’d like to share more about what happened, Rover Support is available 24/7 at (888) 453-7889. –Brittney
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Dan G.
Nov 7, 2025
Came home to blood all over my house…
Came home to blood all over my house that the rover just left a mess after spending nearly $300 for two nights. Didn’t realize he had hurt my puppy, who spread blood all over the front door, multiple walls, the sliding glass door, the stair case. It was everywhere, and the wound has reopened three times on my poor dog.
Response from Rover.com | Pet SittingNov 7, 2025
Hi Dan, we're incredibly sorry to hear about this and hope your dog is doing better now. If you have not already, we recommend reaching out to our Trust and Safety team, who will get written statements, open an investigation, and can submit a claim for any potential veterinary visits that have occurred. You can reach them 24/7 at (888) 453 - 7889. -Brittney
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Patho G.
Nov 6, 2025
I dog sat for Rover for 2 years and…
I dog sat for Rover for 2 years and wish I didn’t. They take more than their fair share and charge clients more for nothing. Their customer service is absolutely AWFUL! My best advice if you are sitting for them is get your client’s number and get them off the site ASAP. Their insurance and help are not worth it!
Response from Rover.com | Pet SittingNov 7, 2025
Hi there, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Brittney
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Thomas H.
Nov 6, 2025
Why was I allowed to double book for…
Why was I allowed to double book for the same dogs at the same time. Also your web site is NOT user friendly, have customer types try it out before you unleash it into the wild!
Response from Rover.com | Pet SittingNov 6, 2025
Hi Thomas, we’re sorry for the confusion with double booking and the difficulty using the website. We're always looking for ways to improve, and we appreciate you sharing this feedback. We’d like to look into what happened so we can help. Our 24/7 support team would be happy to help. They can be reached at (888) 453 - 7889. -Brittney
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Tony S.
Nov 5, 2025
It's almost impossible to get a sitter…
It's almost impossible to get a sitter when needed. Either the sitters never update their availability on the calendar, or the Rover website is incompetent to show it correctly. So far, finding someone would take days because the calendar says the sitter is available, and then they come back and say they can't that day about 95% of the time. 90% of the time, the sitters don't even bother to reply. I wouldn't recommend Rover, very unreliable
Response from Rover.com | Pet SittingNov 5, 2025
Hi Tony, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
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Wynonia
Nov 5, 2025
Sitter did not show up.
Sitter did not show up.
Response from Rover.com | Pet SittingNov 5, 2025
Hi Wynonia, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
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