Rover.com | Pet SittingReviews of rover.com

In general the experience was good but in the beginning I was getting conflictive info on payments. It was a little confusing to know when to pay and how to go about it. My main issue though was I could not get in touch with my pet carer because Rover did not support communication in the (international) country I was visiting. Thankfully I did have my carer’s private number so I was in touch with her directly. It was frustrating to see the app does not support everywhere. I should have been warned before hand.

The pet sitter was great and will use her again. I continue to find Rover.com's website difficult to use when making a reservation request if it's an unusual schedule. Initially, the system seems to want me to book an unending, repetitive schedule rather than specific days and times. It took me many tries to get it corrected. There are no clear instructions.

There is no way to speak with a live agent if you have a specific question

you as company are doing great. very organized. the members are the one who should be filtered. some of them are not very professional with the care and conditions.

Lindsey does a great job. Rover drop in rates are a little pricey though.

The set up process and too many emails was difficult. Once you get to the Contact / Walker that part ran smooth. Katherine was GREAT. Payment and follow up was also good

En tant que pet-sitter depuis bientôt deux ans, je trouve que Rover est la plateforme la plus adaptée pour la garde d'animaux, aussi bien du point de vue des propriétaires que des pet-sitters. ​Je suis inscrit sur plusieurs sites, mais c'est Rover qui m'a permis de réaliser 95 % de mes prestations. L'application est très bien conçue : elle permet notamment d'organiser une première rencontre entre le propriétaire, l'animal et le pet-sitter sans obligation de payer au préalable. C'est un réel point fort, car devoir payer avant même de se rencontrer constitue souvent un frein pour les propriétaires, ce qui est tout à fait compréhensible. ​Certes, la plateforme bloque les numéros de téléphone avant la réservation finale pour éviter les échanges hors site, ce qui peut légèrement compliquer l'organisation du premier rendez-vous, mais cela se fait très bien. D'ailleurs, 100 % de mes premiers rendez-vous se sont concrétisés par une réservation sur le site. ​Le règlement des prestations s'effectue automatiquement via le site ou l'application, ce qui apporte un vrai confort. ​Je ne mets pas 5 étoiles uniquement en raison des frais de service, qui restent élevés à la fois pour le propriétaire et pour le pet-sitter. C'est dommage, mais si vous cherchez à faire garder votre animal, je recommande tout de même fortement Rover !

The Rover platform is good but they recently started charging a “Service Fee” which is unacceptable. It is known that Rover takes 20% from the sitters wages as a “fee” and now they are charging a fee to the customer as well! Please stop this nonsense.