Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingJul 4, 2026

Hi Lauren, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lynn

Response from Rover.com | Pet SittingJul 2, 2026

Hi Jim, thank you so much for the feedback. Our goal is to make it as easy as possible to find trusted pet care in your neighborhood. Our Rover Support Team is available 24/7 to assist you with any support you need looking for a pet care provider. Regarding cancellation fees - each pet care provider listed on Rover runs their own business and sets their own cancellation policy. Because of this, you may see that cancellation fees vary between care providers. Feel free to contact Rover Support at rover.com/help with any additional questions! -JC

Response from Rover.com | Pet SittingJun 30, 2026

Hi Josiah, thank you for taking the time to share your feedback. We're glad to hear you've found Rover convenient, but we're sorry to learn about your experience with our service fees, the app and website, and the referral bonus. We appreciate you bringing these concerns to our attention, and we'll share your feedback with the appropriate teams as we continue working to improve the experience. If you still need help with your referral bonus or have trouble reaching support through chat, our team is available 24/7 at (888) 453-7889. -Brittney

Response from Rover.com | Pet SittingJun 29, 2026

Maryann, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia

Response from Rover.com | Pet SittingJun 26, 2026

Hi Briana, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lynn

Response from Rover.com | Pet SittingJun 22, 2026

Hi William, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lynn

Response from Rover.com | Pet SittingJun 21, 2026

Hi, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lynn

Response from Rover.com | Pet SittingJun 15, 2026

Hi Dee, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie