Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Giovanna
May 27, 2022
Troppe commissioni sia per il Pet Sitter che per il cliente
Secondo me ci sono troppe commissioni, ho pagato 82€ (ma solo grazie ad uno sconto, altrimenti erano 92€) per poi venire a sapere che da ciò la pet sitter scelta ha ricavato solo 68€ Tra l'altro la piattaforma è diventata molto meno Intuitiva rispetto ad un paio di anni fa...
Response from Rover.com | Pet SittingMay 28, 2022
Ciao Giovanna, grazie per il tuo riscontro. La tariffa di servizio Rover ci permette di offrire supporto sia ai proprietari che ai sitter, con vantaggi come un servizio clienti dedicato, un team esperto in qualità e sicurezza, Garanzia Rover, la protezione sulla prenotazione e una piattaforma innovativa per prenotare e gestire i servizi di pet sitting. Quando i proprietari prenotano con un sitter, viene addebitata una tariffa di servizio pari al 15% sul totale della prenotazione, mai superiore a 49 €. Per ulteriori informazioni contattaci a [email protected], al +39 800 729 030, o via chat. Un saluto, Valentina
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Rachel S.
May 20, 2022
Idea is great, accessibility not so much
The idea of the app is great. It was easy to book a sitter and pay them. Low ratings due to accessibility. Had several issues rating the sitter after use (star buttons didn’t show up even after several reloads) and there is no option to archive chats with sitters that weren’t available on the date that you message. There is a lot of room for improvement for user experience.
Response from Rover.com | Pet SittingMay 20, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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customer
May 20, 2022
Bad first experience
Bad first experience, our sitter was dishonest and did not show up on time.
Response from Rover.com | Pet SittingMay 20, 2022
Hello, we're alarmed by your concerns and would like to support and investigate further. Please contact our Trust & Safety team at 888-727-1140.
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SF Cat O.
May 19, 2022
Good cat sitter, poor booking experience
I had an excellent pet sitter on Rover.com. I'd give them a higher rating, but it was extremely difficult to book a cat sitter on that site. Cat sitting is not even offered though it turns out that cat owners travel too. Oddly, they do lots of content marketing about cats, some of which is engaging. With time, they may improve.
Response from Rover.com | Pet SittingMay 19, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Geraldine B.
May 12, 2022
Do your own due diligence if you use this website
The rover website itself is a great idea but we had a horrible experience with a dog sitter who, whilst a nice lady, had a bad set up for dogs (highly dominant aggressive own dog) which left our spaniel traumatised and not eating and a scratched nose because she also had a miserable harassed cat. I would take rover reviews with a pinch of salt and ensure you meet your pet sitter for an intro well before leaving your dog with them to avoid our experience (dropping off on way to flight and awkward to back out despite being immediately uncomfortable). We now exclusively use borrow my doggy, which is just people who love dogs enough to look after yours for the company. A nice win-win situation and much better for us and worth the initial effort required to form relationships with your borrowers.
Response from Rover.com | Pet SittingMay 13, 2022
Hi Geraldine, thank you for your feedback. We are so sorry to hear about this, and would be happy to look into this for you and check the sitter's profile in order to avoid this kind of issues in the future. You can contact us at at +44 8082 812524, [email protected], or via chat, and we would be glad to collect further details on this case. We would like to let you know that in case of issues during a booking, you can contact our customer support team in order to get prompt assistance. We hope this helps. Regards, Lies
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Marie
May 12, 2022
Poor customer service
Poor customer service. Had questions before and after dropping visit couldn’t get any phone number to speak to somebody in reference to my issues
Response from Rover.com | Pet SittingMay 12, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Nancy M.
May 12, 2022
The software program could be easier to…
The software program could be easier to navigate and it would be nice to delete all the past conversations with past housesitting contacts but you can't do that so it gets cluttered. The payments and any credits a very easy. The corporate office helped clear up the fact I had 2 accounts and couldn't get into either one of them.
Response from Rover.com | Pet SittingMay 12, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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customer
May 9, 2022
I wish the booking fee is lower
I wish the booking fee is lower
Response from Rover.com | Pet SittingMay 9, 2022
Thank you for taking the time to provide us with your review. We're here to provide ongoing support and to help each individual grow their business— these fees help us do that. We appreciate your feedback and hear your concerns. If there is anything we can help clarify don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889.
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