Rover.com | Pet SittingReviews of rover.com

Je suis passée par Rover pour la première fois en décembre 2024, je me suis basée sur une mise en avant de profil d'une petsitteuse avec la mention " Star" par Rover, la garde de mon chien s'est bien passé. En août mon mari fait appel à la même personne via Rover, elle propose de passer sur whatsapp, ils se mettent d'accord sur les dates et la garde. 3 jours après mon Stomy mon Spitz nain était décédé, tué par un autre chien qu'elle gardait (rencontré sur Rover aussi), elle n'était pas présente. En tirant le fil nous avons compris qu'elle mentait et ne gardait pas les chiens, elle les laissait seuls dans l'appartement, et un homme passait le midi pour les sortir, c'est lui qui a trouvé mon chien. Je suis sous le choc et en deuil, mon bébé a perdu son meilleur ami. Stomy avait 3 ans 1/2 et pesait 3kg, il n'aurait pas fait de mal à une mouche. Le support de Rover n'a rien fait car la 2ème garde du chien a été faite hors de leur plateforme. Mais c'est à cause d'eux que j'ai donné ma confiance à cette petsitteuse.

Connected me with some jerk Unfortunate, i made a mistake being nice and left good review and tipped the person. Regrettable decision along with the whole experience

The person who was dog walking for us was allowed access to our home twice a week to walk the pets while we worked. They stole my wife’s watch and her wedding ring. Of course Rover would not reimburse us. The walker seemed trustworthy but clearly was not.

I had a bad feedback about my dog from a past sitter called Megan, and she's the one who caused my dog to have depression and he didn't eat his food for the whole 3 days and I had to deal with his depression for the whole week, I replied to her I was trying to seek help many times but you guys didn't help me you're giving her the option to put a negative feedback unfairly about my dog and you're not giving me the option to report her, this is so frustrating

I took my cats to the sitter and when we got there, the sitter was clearly using drugs and their house was filthy. While I did get a refund, Rover took no further action against the sitter and they are still on the site today.

“I don’t think Rover has a robust system for checking pet sitters — everything feels like luck. My dog went to a five-star pet sitter and ended up coming back stinky, and the next day she had serious diarrhoea with blood and wasn’t eating at all, even though she normally loves food. Luckily, we took her to the vet and thank God she recovered, but it was so heartbreaking. Rover did reimburse the vet fees, but I will never use Rover again. Also, you can only review the pet sitter within a very short time frame, and if you miss it, you can’t leave a review at all. That pet sitter still has five stars even now.

Sitter didn’t show, Rover didn’t assist. I’m out hundreds of dollars to replace my locks and get new keys because the sitter never gave them back. This was a nightmare experience and if you love your pet, book somewhere else.

Horrible experience with boarding my dogs. Rover did check in with me to see what happened but I do not believe it will lead to any change with this provider.