Rover.com | Pet SittingReviews of rover.com

If your sitter tells you they can't come, but they don't actually cancel the appointment, Rover will still charge you for it. If you don't realize this and wait more than 48 hours to contact Rover about it, they will refuse to do anything about it, besides refund you the Rover fee. So, a sitter can just scam you out of your money and Rover will feel justified by saying "well, at least WE didn't charge you!" Ridiculous. No protection for clients.

House sitter was terrible and went missing for 1 of the days. We came home to poop and pee with flies everywhere and cat box was completely empty so dogs and cats were going to the bathroom everywhere.Rover said they would issue partial refund but lied and gave us credit instead which is worthless because we will never use them again.

Did my pet sit, owner is happy and has been booking me for years for her dog, suddenly I stopped getting payment for multiple bookings, owner wasn’t aware, I wasn’t aware until checked bank account. Rover’s customer service team is terrible and unhelpful, all they did the best is threatening to kick me out of their app and also suspended the dog owner’s Rover account. Honestly the worst app/pet sitting platform on earth. Watch out! They will do things behind your back, and as a pet sitter you might not get paid!!!NOT RECOMMEND!! Charge super high fee 30% in total yet extremely awful and not helpful when there is payment problems.

There was confusion on a couple of levels. I researched all the different sitters. I picked the one I wanted to hire. I sent my request to book my selected sitter and much to my frustration, my request generated a response from another sitter that I had not wished to hire and not from the person that I wanted to hire. This actually happened twice! This required my having to tell the person(s) that Rover had made a mistake and that I had not contacted them nor wanted to hire them. Needless to say, this is not a good situation. Then, after many back-and-forth, tedious, email exchanges with Rover, I was able to get the sitter that I wanted to hire to get my request and respond to me. Then, there were a bunch of conflicts with the sitter's page charging schedule and what Rover presented was the case. For example, on the sitter rates listed, it showed that ONE of my requested days, Thanksgiving Day, would be charged at a holiday rate, but Rover showed that ALL FIVE of my requested visits days were to be charged at the much higher holiday rate. There were also discrepancies on how much the charge for extra cats would be. Rover, again, charging more than the sitter had posted. After many back-and-forth message exchanges with the sitter, we finally hired her, but because Rover had what her charges were wrong, and because there had already been so many back-and-forth exchanges with the sitter and with Rover, and with the sitter contacting Rover to clear things up, I gave up, and ended up paying more than the rate originally stated on the sitter's page that had originally made me select the sitter. After reading all this, I went back and changed my awarded stars down from three to one.

Your advertisement is "nasty" and inappropriate, has gotten to be done by Miliniells, where commonsense is obviously not a common virtue, with the music choice utilized in your advertizement. A dog walking business utilizing Music where a women is singing "im a NASTY girl, some body gonna match my FREAK, somebody Gonna match my NASTY." I would be afraid to employ your company for my animals. As the music is asking me, the customer, to "match" your companies "Freak" and pay for it. And that would be by me allowing you to walk my animal. Beastiality is a cruel and it is a crime. I believe thats the only thing your music choice, is inferring in this comercial. If there's something else its telling potential customers by your company being a "Nasty girl" and for me to "match" your "Freak" with my animal; please let me know. Talk to the creative director from the Ad firm you used and let me know, as you had to of approved it.

The people I spoke to were extremely rude and never helped me with my issue

Il m'est difficile de trouver un(e) pet sitter dans mon secteur. Soit ils sont hors de prix, soit absents durant la garde (études/travail), soit ils savent qu'ils ne seront pas dispo des mois plus tard, soit ils ne répondent pas, soit il ils acceptent de rencontrer le maitre et son chien, et ne vienne pas au dernier moment, soit ont tout les critères de garde chez eux, mais leurs parents ne veulent pas de chien chez eux (jeune étudiants) Donc...beaucoup de temps perdu pour moi, est ce que ces pseudos pet sitter sont contrôlés? Est ce vérifié? Il y a t-il un suivi de la part de Rover? J'en doute. Je rappelle que nous parlons de chiens et chats principalement...et pas de sacs de patates.

Pet sitter went through my things without permission and customer support ignored the issue.