Rover.com | Pet SittingReviews of rover.com

My sitter was unresponsive and only sent me 5 videos with updates for a 13 day stay. Only after me asking daily. In one of the updates it was mentioned my dog had not been eating. And it was also mentioned that she was not walked but that she was in the garage several times a day. The weather during this time was very cold. When I picked her up the sitter made it difficult and was unresponsive. Finally someone else gave me my dog. She was very skinny, skeletal. I’m very disappointed at the lack of communication. I also contacted Rover the day of pickup and voiced my concerns but no help was offered or given. I was told that they would call and email me and I did not hear back from them until I posted my review. I would be careful using Rover. The sitter I used had good reviews. I have a feeling that my dog was kept in the garage. Very disappointed pet owner!

Rover overcharges and “help center” is worthless. Nonsensically, Rover charged me the holiday rate for every single one of the 12 days I booked — why? The sitter (who was great) agreed this was not right. I see no place in writing in there site which says that you pay the holiday rate for EVERY SINGLE DAY of a booking because ONE day happened to be a holiday. I got a partial refund but River has not responded to my requests for the rest of the money.

Terrible company. Would not use again. Had to give 1 star but would really want to give zero. Zero understanding of situations that arise and one sided take on information given.

The app constantly has glitches and bugs. Their help chats are painfully slow and inefficient communication tools when help is needed. The cs agents know less than I do about their own systems. They charge by th the sitter and customer for admin service fees.

Linzy who watched my dogs is great. Rover's website was difficult to cancel a previous reservation which was not completed and submitted in order to make a new reservation. I had to download the app to make the reservation. I spent a lot of time trying to make the reservation and it was frustrating. Rover took my money before the service was performed. And Rover also has extra fees. Most service transactions are paid for after the service is performed. It would be mush easier to schedule a dog sitter without having to use an app and I could pay them after I returned and saw that the job was executed without issues.

I chose Melissa H, who apparently had excellent reviews. She is a dishonest thief who misrepresented the time she came and the time she spent in my house with my pet. And then when I told her that she was caught on the ring camera, she wasn’t able to defend herself. She responded by saying that she treated my pet “lovingly and with care”. This was my first time using Rover, and I am weary about using them again. Shouldn’t references be checked or something. What Melissa H did was pretty much illegal.

Sitter quit after second visit for my 13 and 14 year old dogs while I was hospitalized with no notice. She put my key under the mat and it was stolen. Very unprofessional as of december 28th, still unresolved with management.

I was a Rover sitter for almost four years and cared for 300+ pet parents through the platform. Pet sitting was not just work for me it was something I genuinely loved and also one of my important sources of income. A situation during a meet and greet (not an active booking) escalated after a potential client made false claims. I stayed calm, apologized, offered to cover vet costs, and reached out to Rover immediately because I truly believed the platform would guide and support me in handling the situation responsibly. Instead, my sitter account was permanently suspended. What has been most painful is that after the final suspension decision, there has been complete silence from Rover including from the Trust & Safety agent assigned to my case. I have now waited more than two business days with no response, no clarification, and no sense of closure. As a sitter, I genuinely believed Rover would support its sitters when they act transparently and ask for help. That belief is what made this experience so difficult. This outcome was the least expected, and it has left me feeling deeply disheartened and emotionally shaken especially losing access to the platform during the holiday season, when I had returning clients counting on me and income I depended on. It is incredibly hard to process how years of care, dedication, and trust can end this way, without communication or support. I hope Rover reflects on how these situations are handled and improves the way long-term sitters are treated during moments that have serious emotional and financial consequences