Rover.com | Pet SittingReviews of rover.com

Literally let my sitter cancel one day before the booking even know we had already booked it almost an entire month prior. They hold your payment as soon as you book so if you don’t have even more funds to rebook before the up to ten day refund period then your screwed. We had to cancel flights and our first Christmas with the family after our daughter was born because of this reason. Flights aren’t fully refunded and even the hotel took the booking fee from us. So this has cost us a lot of money and frustration even beyond the cancelled booking. I DO NOT recommend using rover unless you have funds available to pay for a booking twice over. They offered a $20 credit that is literally not even enough to cover the amount that the rover app takes from your payment already.

I've used Rover 4 times and only 1 of the sitters were actually good. Again, off my other review, Rover does not care about customers and their dogs. You're on your own if you have a problem with your shitty sitter. 3 of those sitters, in different states as we move alot for work were awful, our most recent being the worst and not taking our dog out to potty all day. Rover said we should speak to the sitter, rather than doing anything about it. Never using this site again!

I think one star is generous. I booked a Rover for Thanksgiving week and due to the negligence of the sitter, I did not feel safe leaving my dog for the week, so I picked her up within a few hours. The sitter created a situation that made my dog feel threatened and then wanted to relocate my dog to a home and sitter I had not even met. The sitter told me she would refund the cancellation fee if she could. Rover told me the sitter has to approve the refund. The sitter claimed to have requested it but Rover claimed that was not true. I had screenshots of the sitter stating she had tried to request the refund and Rover was not responding. I disputed the fee with my credit card company and the resolution was in Rover’s favor despite the whole issue being caused by the sitter in the first place. At the end of the day, I paid nearly $300 for six hours of inadequate care for my dog and unnecessary stress before a holiday trip. I had used Rover a few times in the past but after this last experience and particularly the way it was handled, I won’t make that mistake again. The fact that Rover took the sitter’s side despite the sitter being the one who caused the unsafe situation in the first place tells me all I need to know about Rover’s priorities and pet parents are not it. I will never use Rover ever again and cannot recommend it to anyone who loves their dogs and cares about their safety and well-being.

Arnaque, ils vous font payer pour valider votre profil et finalement personne ne vous contacte et vous n’avez aucun moyen de contacter des personnes qui souhaitent faire garder leurs chiens sauf si elles vous contacte

I am posting this as a warning to other sitters, not out of anger, but out of experience. I was a Rover sitter with no negative reviews who became involved in a situation where an owner failed to retrieve their dogs. I followed local North Carolina animal abandonment laws, reported the situation through Rover’s platform, and incurred out-of-pocket expenses to ensure the animals were properly cared for. After doing what was legally required and ethically necessary, my account was permanently deactivated. I was not given a clear explanation of how my actions violated Rover’s Terms of Service. While Rover has the right to end relationships with sitters, this experience raised serious concerns about how the platform handles situations involving abandonment, fraud, or animal welfare escalation. Sitters should be aware that stepping in to protect animals and reporting issues may place their accounts at risk. I recommend that sitters: – Keep detailed documentation – Understand their local animal abandonment laws – Be prepared to operate independently if serious issues arise This review is intended as a factual warning so others can make informed decisions.

Rover took away my star sitter and after 3 years of working as a sitter told me they will suspend or turmernate my account as someone wanted to do a video call before a booking was made and i gave them my email as a result my account as new faced a lot of diffrent punishments dispite the booking still being done via rover i called them and they refused to change it

This app charges you 12€ when you want to become a pet sitter on their website. It's a pure scam. They claim it's a background check fee but I registered on other websites and they don't do that. They just want to take money from people and they also take huge commission form pet sitting so you basically earn peanuts..Really not worth it.

I dropped off my chihuahua Charlie on Thanksgiving . When I picked him up the next day he had a severe limp. It had not cleared up by Monday, so I took him to the vet . They referred me to an animal surgery clinic . I was told that he had a torn ACL and surgery would be required. I emailed all of the notes and the receipts from the initial two visits to Rover. It has been 7 days since I last heard from them. I've had to initiate a go fund me to pay for his surgery.