Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingJan 16, 2023

Hi Madalina, our team received your feedback and we’re sorry about any difficulties. Rover is always looking to improve the user experience and this feedback will be provided to our product team. After a booked service is completed you can leave a review. Check out rover.com/help for instructions on how to submit a review. If you need any assistance, please contact the 24/7 Rover Support team at 888-453-7889 and we'd be happy to help.

Response from Rover.com | Pet SittingJan 16, 2023

Hi, our team received your feedback and we're very sorry to hear about your frustrating experience. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. To view all of a sitter’s rates, such as their holiday, additional dog, or puppy rate, select the See Additional Services & Rates option on the sitter’s profile. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingJan 4, 2023

We are so sorry to hear about this. If you have additional information regarding this Rover profile, please DM us with the details so we can look into this. Any time we are made aware of an incident or safety concern, we conduct a thorough investigation. Dog safety is our #1 priority and we would love to gain more specifics on this situation.

Response from Rover.com | Pet SittingJan 3, 2023

Hi Liz, we appreciate you taking the time to provide this feedback and understand your concerns. As all sitters operate as independent business owners, each sitter manages their own rates, services, availability and cancellation policies. That being said, many pet sitters do recognize this differentiation and offer cheaper rates for cat drop-ins versus dog. If you would like help finding a sitter in your area who meets your needs or financial budget, please don't hesitate to reach out to us to assist. We're available and happy to help at 888-453-7889

Response from Rover.com | Pet SittingDec 31, 2022

Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingDec 25, 2022

Hi, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingDec 15, 2022

Our team received your feedback and we’re sorry about any difficulties. As sitters are their own independent business owners, we have reflected the ability to change any service price based on their discussions with owners. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.