Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Simone de G.
Feb 16, 2023
Bij mijn profiel als petsitter wordt…
Bij mijn profiel als petsitter wordt bij de betalingsmethode om mijn creditcard én cvc code gevraagd. Is dat niet vreemd?
Response from Rover.com | Pet SittingFeb 16, 2023
Hi Simone, bedankt voor je review. Het is normaal om bij betaalmethodes creditkaart en cvc code in te vullen, omdat dit de manier is hoe je voor een boeking betaald als je een oppas nodig hebt. Als je uitbetaald wilt worden, moet je je informatie invullen bij betalingsmethode beheren. In onze help centre vind je meer informatie over het toevoegen van de uitbetaalmethode rover.com/helpop, hier kan je ook live met ons chatten. Je kan ons ook bereiken op [email protected] en +31 20 262 2332. Groetjes, Murditio
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Elise
Feb 10, 2023
Good sitter, not-so-good system
I found a great dog walker/sitter through Rover and really appreciated the fact that he was able to send me daily updates with photos through the platform. I would give him and the updates a full 5 stars. But I have some complaints about system: * Rover charged me $50 PLUS it took 20% of the pet caretaker's hourly rate. I wouldn't mind the fee (undisclosed until checkout) if 100% of the pet sitter's rate went to the sitter. (And I think I only knew that Rover takes the 20% because I read it on a review--then confirmed with the sitter.) * I didn't find using the platform particularly intuitive. As I was searching for sitters, I wanted to go back and look at a previous sitter I'd seen but couldn't find my way back easily. Even if I remembered the sitter's name, I could never figure out how to search for him/her--and I'm pretty tech savvy. Also, while away, though I loved the updates (Rover Card), they were oddly embedded within the Rover app's messaging system, forcing users to toggle back and forth in order to message back from the message hidden inside the Rover Card. A website/app that is the basis of a business should be better!
Response from Rover.com | Pet SittingFeb 10, 2023
Hi Elise, our team received your feedback and we’re sorry about any difficulties. We want to be able to provide the best and safest experiences for our users, sitters and owners alike. The fees make it possible for us to provide 24/7 support, market and promote sitters on Rover, maintain the website, and improve our product. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Lisa
Feb 6, 2023
Rover is helpful but has high fees
Rover provides a nice service arranging pet sitters with pet owners. We found a great sitter, a gentleman supplementing his income while in college. The down side to Rover appears to be the amount of money they receive for each visit. I have to pay an additional 11% over the stated visit price and then they also deduct money from the sitter's pay (I believe it's between 10-20%).
Response from Rover.com | Pet SittingFeb 6, 2023
Hi Lisa, our team received your feedback and we appreciate you sharing this feedback. A Rover Service fee is included in each booking and the amount won’t exceed $50 per booking. The service fee allows us to support clients with benefits like 24/7 support, a dedicated Trust & Safety team, and an innovative platform for booking and managing pet care. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Jean
Feb 2, 2023
I dont like the credit card payment…
I dont like the credit card payment without any alternative
Response from Rover.com | Pet SittingFeb 3, 2023
Hi Jean, thank you so much for sharing this feedback with us, this has been forwarded to our product team. We’re constantly looking for ways to make Rover better, and always appreciate hearing from community members like you. All the best, Lisa S.
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Tammy
Feb 2, 2023
I was surprised to see an option for a…
I was surprised to see an option for a tip and it put us in a very awkward position and we felt that we had to tip on an already expensive service. We have another large trip coming up and will be using the same person and unfortunately this has now set a precedent for payment of that trip as well.
Response from Rover.com | Pet SittingFeb 2, 2023
Our team received your feedback and we appreciate your candor. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. While tipping is appreciated, it is not necessary to do. If you have any questions, please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Tina
Jan 28, 2023
Great App
I loved the convenience of the app to find a responsible house/dog sitter, and I fid. Caitlin did a wonderful job communicating. My reason for 3 stars is we left on 1/17 (MLK holiday) and instead of being charged one day at holiday rate I was charged holiday rate for the 8 days we were gone. I did not agree with that especially because I have two dogs, so it was rather expensive. Not sure I would book through Rover if I am going to be gone over a holiday, but would any other time.
Response from Rover.com | Pet SittingJan 28, 2023
Hello Tina. We are sorry to hear about your experience with the app. Please reach out to our 24/7 Customer Support team at 888-453-7889 if you have any questions regarding the holiday rates and how sitters can modify them.
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Nancy
Jan 25, 2023
Very very satisfied with the person we…
Very very satisfied with the person we finally got to watch our sweet boy. She was our 8th try though. All the others were not available when it showed that they were.
Response from Rover.com | Pet SittingJan 25, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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R S.
Jan 19, 2023
Seriously???!!!
The information available to find potential pet sitters is great. What I dislike is paying a 'service fee'. Rover collects from the sitter and then charges me too. I wouldn't be too happy if Amazon started charging me a service fee on top of my purchase. It makes Rover appear a bit too greedy and I use Rover as a last chance when my regular dog sitter is not available.
Response from Rover.com | Pet SittingJan 19, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Service fees go towards maintaining website, sitter advertisement, 24/7 Support Team, 24/7 Vet Hotline, the Rover Guarantee and much more. If you have any questions please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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