Rover.com | Pet SittingReviews of rover.com

(Avis d’un petsitter) L’application Rover est globalement très fonctionnelle, intuitive et pratique à utiliser, que ce soit pour les réservations, les échanges avec les propriétaires ou l’organisation des gardes. En revanche, je retire 2 étoiles pour une raison qui me semble importante. Rover prélève une commission conséquente sur chaque garde, mais lorsque j’ai dû avancer des frais vétérinaires, même relativement modestes, ceux-ci n’ont pas été pris en charge. Je trouve cela difficile à comprendre. Les commissions devraient aussi permettre d’apporter un réel soutien aux pet sitters lorsqu’ils agissent dans l’intérêt et la santé de l’animal. Je tiens toutefois à remercier tout particulièrement Bénédicte, qui a traité mon dossier avec beaucoup de professionnalisme, de réactivité et de bienveillance. Son accompagnement a été irréprochable. Enfin, je pense qu’il serait très intéressant, voire indispensable, que Rover propose des formations en ligne, des vidéos ou un parcours d’apprentissage destiné aux pet sitters. Certains ont déjà une solide expérience avec les chiens, mais d’autres débutent totalement et n’ont pas les connaissances nécessaires. En tant que plateforme spécialisée, Rover devrait davantage encadrer ses pet sitters afin de garantir un niveau de connaissances minimum sur le comportement canin, les premiers secours, la sécurité et les bonnes pratiques. Cela serait bénéfique aussi bien pour les animaux que pour les propriétaires et les pet sitters eux-mêmes.

Tried to board our dog in Seward, Alaska and didn't even get a call/text back from one of the rwo Rover people we contacted. I ended up not being able to board our dog.

Rover forces you to pay the holiday rate for the entire booking window, even if its only a fraction of the booking. They should consider the entire length of the session before applying the extea fees. Eg: Full fee for the holiday and a day before and after if the overall window is 8 days or more. Charge all days at holiday if overall booking is 7 days or less. Or something like that. By applying the fee to an entire booking raises the costs substantially in some cases. Rover also automatically closes your review if you start it and don't finish within 3 days. They should alert you before automatically closing it. We all have busy lives and things come up that take precedence but the pet sitters deserve to have a better process if someone wants to leave a glowing review. I wanted to take my time to write a well thought review for my sitters because they did an amazing job. I found out the hard way that my review was automatically submitted by Rover and they make no exceptions to allow me to post my review. Again, the people who are sitters deserve a better process. At the very least Rover should send an alert and let people know they only have 3 days once they start the review. Or allow posts outside of the review process.

Unfortunately our sitter texted us not even 24 hours in and said we need to find a new sitter for our cat. Mind you, our cat is a ragdoll and is well behaved and does not hiss or bite and just wants love. It caused a lot of distress for us and our cat.

Too many emails from rover I now have to deal with.

Navigating the website was confusing.

Ultimately it turned out very well. The sitter was competent and did very a good job with my cats. The problem I had was with Rover itself, the app, at least using my smartphone was very difficult, verging on Impossible to use. I had to have my daughter help set up my account on her computer. In general the app goes into incredible detail, early on, and stops if you don't give the answer it wants and forces you to go back to the beginning. When in fact I was trying to set up an account.

During my two weeks of itting two days were called premium days so I had to pay premium price for all 14 days. I thought this was wrong.