Rover.com | Pet SittingReviews of rover.com

do una stella perchè non esiste meno, ho avuto un esperienza terribile con un dog sitter iscritto sul sito ROVER, questa estate ha lasciato la mia anziana cagnolina legata fuori da un negozio alle ore 13 sotto il sole cocente e se non fossero intervenuti i commessi per soccorrerla e darle da bere sarebbe morta, per fortuna dal negozio è passato un amico , mio e dei commessi,che l'ha riconosciuta e l'ha portata con sè. ho denunciato il fatto a Rover perchè contattasse e facesse indagini su questo dog sitter, ma mi rispondono in modo vago. deduco che chiunque possa iscriversi su Rover offrendosi come dog sitter, anche un serial killer.

Don't get me wrong. The Rover sitters are great! I have booked 8 stays for Bruce, and each has been wonderful. But I am furious with Rover.com corporation. They charged me twice for 1 stay ($675 x 2), and when I call them on it, they hide behind a bogus policy that states "Rover does not offer refunds for a stay 48hrs. after the stay is completed." Ironically, Rover waited more than 48hrs. after the stay was completed, before they double-charged me. Even though there was only "1" stay, they maintain their policy won't allow a refund after 48hrs for the double-charge. Rover.com cannot get it through their pea-sized brains that there was no 2nd stay upon which to base the 2nd charge. Yet, they are perfectly content to keep my money. That is THEFT!

Requires £24 payment to "check" my profile before I can see if the app is actually going to produce any sitting opportunities. Not many reviews and mostly US, so will need to see it really works in UK before parting with a penny. Shooting themselves in the foot with the charge because they make money for each hour someone earns through the app, and I won't be using it with the barrier.

Esperienza terribile, fate attenzione a chi lascia gli animali. Rover è totalmente assente nel servizio e ancora di più durante le richieste di rimborso. È passato più di un mese e non mi ha contattato nessuno, solo risposte in cui dicono che verificheranno il caso. Mai più.

Sigo estando muy decepcionada como cuidadora, pensaba que el problema era mio porque no cogia a tiempo los mensajes y esto era para el mas rapido, instale la ap en el movil, la tenia en tablet por falta de espacio, active todas las notificaciones, esta vez me puse en contacto nada mas recibir el mensaje de la dueña, le escribi si podia lllamarla y me dijo que si, tras la llamada le pregunte si entonces me traia seguro a los gatitos y me confirmo que si, confirme la reserva y estaba ilusionada preparandolo todo para cuando llegaran, pensaba que por fin iba a cuidarlos con esta aplicacion, aunque veia que no confirmaba la dueña por su parte pense lo mismo esta liada preparando v8aje, al ver que seguia sin confirmar la reserva y hacer el pago, llame dos veces y saltaba el buzon de voz, una verguenza, o la gente no tiene palabra o la aplicacion es un engaño.

The sitter ghosted us. We ended up the day we were leaving without care for our dog.

I’ve never used the service but created an account and they decided to close my account and won’t give an explanation.

I would not use Rover again after my experience with both the sitter and Rover’s handling of my complaint. I paid nearly $500 for a last-minute booking with sitter Alicia G., including approximately double the normal rate plus an additional transportation fee. From the beginning, I was accommodating—the sitter requested to arrive approximately two hours later than originally requested, which I allowed. During our meet-and-greet, transportation was specifically discussed. She advised that she lived approximately 20 minutes away, had transportation, and she was given a key to my apartment. Once my dog was actually in her possession, however, my requests were repeatedly disregarded, including a simple request for a photo. When an issue arose involving my dog’s food, she refused to return to retrieve it. After the stay, she claimed in her feedback that I had been given “two simple options”—pay additional money on top of what I had already paid or have someone drop the food off. Those conditions were NEVER communicated to me during the meet-and-greet. Had they been, I could have made an informed decision before leaving my dog in her care. What disappointed and disturbed me most was Rover’s response. I repeatedly told Rover to review the messages exchanged through THEIR OWN PLATFORM. Rover has documentation of my communication, the requests I made of the sitter, and what was and was not provided during the stay. Despite having access to that documentation, Rover still chose to side with the sitter rather than meaningfully address my concerns. My dog was ultimately returned early and was visibly shaking when I received him. Rover refunded the unused portion of the booking, but the money is no longer my main concern. I am writing this review because I genuinely want other pet owners to understand why this experience caused me to lose trust in Rover with something far more important than money: the safety and well-being of my dog. My dog is my family. If you consider your pet your child or your fur baby, I personally would not trust Rover with their care after what I experienced. What concerns me most is that Rover had access to the documented communication on its own platform and I still did not feel that my concerns regarding my dog’s care were taken seriously. That is why I am speaking publicly about my experience. I want other people who deeply love their animals to know what happened to me before deciding whether they are comfortable trusting this platform with their own pet. Additionally , before Rover gets the chance to send their generic message about reaching out to the trust and safety team. I really should have reviewed reviews like these before actually using the website Rover. I had a conversation and confirmed and showed the representative. I was working with Nicole who is a part of the trust and safety team all of the information needed and once again it is in their direct platform so before they come on here saying reach out to the 24/7 trust and safety team they are not going to help you guys either if you guys are ever wanting to book through Rover they will go through this whole process where they want you to reach out to the trust and safety team and still not resolve the issue.