Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

NANCY
May 22, 2023
Too many emails
Too many emails
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Alex M.
May 18, 2023
It was difficult to get ramped up
It was difficult to get ramped up, but the service has provided me with help I need.
Response from Rover.com | Pet SittingMay 18, 2023
Thank you for bringing this to our attention. While starting out can feel overwhelming, we've got a great resource center in our Sitter Resources group for help increasing bookings. If you have any questions, please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Roser
May 12, 2023
Poco seguimiento
Hubiera agradecido un poco más de contacto con Vds. Una vez abonado el servicio (mes y medio antes) no hemos tenido ningún contacto, excepto dos días después de la finalizacion del servicio.
Response from Rover.com | Pet SittingMay 13, 2023
Hola Roser, sentimos que tu experiencia no haya sido la esperada. La comunicación con los cuidadores en Rover se da a través de nuestro servicio de mensajería. Una vez que has decidido confirmar la reserva con ellos, puedes escribirles e incluso llamarles usando su número Rover (un número virtual asociado a su contacto personal). De esta forma podrás discutir los detalles de la reserva y para aclarar cualquier duda. En cuanto al servicio de apoyo a los clientes, recuerda que estamos disponibles para ayudarte de lunes a sábado y de 9:00 a 18:00 a través de nuestro canal de chat y en el teléfono +34 910 78 07 83. También nos puedes escribir a [email protected]. Saludos. Alessio
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Nick
May 11, 2023
Show estimated total cost for each sitter.
Having access to many local dog sitters is great. I wish rover gave me a cost estimate for each sitter, based on my requested visits etc.
Response from Rover.com | Pet SittingMay 11, 2023
Hello Nick. We’re sorry for the difficulties you may have experienced. Your feedback will be reviewed by the appropriate team(s) to ensure any continued issues are addressed. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any troubleshooting or questions you might have.
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Pam S.
May 8, 2023
I love my Rover sitter, but Rover website and app not user friendly. IMO
I love my Rover sitter, but feel that the Rover website and the app are not very user friendly. I have a hard time finding messages from my sitter on both. Also, even though I have given care info for both of my pets it continues to send me emails asking me for more info.
Response from Rover.com | Pet SittingMay 8, 2023
Thank you for reaching out and we apologize for any difficulties you may have experienced. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Rover Support team at 888-453-7889.
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-Laggy- -.
May 3, 2023
I am a new customer
I am a new customer. I found a sitter I was interested in doing a meet and greet with before committing to the booking. I was given a price and the sitter said yes and that she was looking forward to caring for our pup. Then suddenly no contact. I was trying to book a meet. A week passed still nothing. Then I noticed. The sitter had decided to bump up her fee $11 per day and just ignore me, because she was now committed to the original fee if I booked with her. Very unprofessional of her. I contacted Rover and they did not address my complaint appropriately. Now I’m rethinking using this app.
Response from Rover.com | Pet SittingMay 3, 2023
Thank you for bringing this to our attention. We're sorry to hear that you had a negative experience with a Sitter on our platform. We take all complaints seriously, and we apologize for any inconvenience caused by this sitter's behavior. We would like to assure you that Rover values transparency and professionalism, and we take pride in providing a platform that connects pet owners with trustworthy and reliable sitters. We hope that you'll give us another chance and we look forward to helping you find a sitter who meets your needs. If you have any further concerns or questions, please don't hesitate to reach out to our support team.
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No C.
Apr 29, 2023
Our sitter was nice but did not stay…
Our sitter was nice but did not stay much during the day to care for our animals. She was primarily there for the evening only even though we hired her for a full stay at our home for four days.
Response from Rover.com | Pet SittingApr 29, 2023
Our team received your feedback and we’re sorry about any difficulties. If you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Margo
Apr 28, 2023
Extremely Dissatisfied
I liked that Sierra sent us pictures. We did not have internet service and communication was scarce on our part. Sierra did voice concerns about Chula respecting boundaries, but assured us that she had it under control and all was fine. What we disliked was that feeding instructions were not followed. We sent 3 packs of weiners for a morning snack (2 a day), kibble and patte food which was to be mixed together for Chula's feeding. When we picked her up 98% of her food was given back to us. I immediately text Sierra to see what our dog had eaten while we were gone for a week and was told wieners and some treats. Sierra apologized for not writing down the instructions, and I informed her that it was all in a text to her. Our beautiful Chula came home weighing 3 pounds less. It took our baby until Tuesday 3 days later to start being her self. We were about to take her to the vet. We are so happy to see her acting like herself once again. We were extremely disappointed. We paid Sierra/Rover $550 and we were expecting a great outcome especially after our meet and greet on March 18th. Many tears were shed.
Response from Rover.com | Pet SittingApr 28, 2023
I am so sorry for your experience and hope that if this was booked through our platform and has not been reported to our Trust & Safety team that you will reach out and share more details . You can contact us 24/7 at 888-727-1140. We take safety very seriously and want to ensure we take proper action and provide support to you and your family.
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