Rover.com | Pet SittingReviews of rover.com

Mi aggiungo alla lunga coda di Pet Sitter scontenti del pessimo servizio offerto da Rover. Anche a me oggi è stato bannato il profilo definitivamente perché un cliente mi ha lasciato il suo numero in chat, ovviamente senza che glielo avessi chiesto, e avendolo anche avvisato che ciò era contro il regolamento. Motivo? Avrei dovuto avvisarli della cosa, citandomi anche un regolamento su cui non è scritto esplicitamente cosa fare in certe situazioni e su cui è scritto che loro possono fare deliberatamente ciò che vogliono. Questo è il rispetto verso chi si è affidato a loro per portare avanti la propria attività? È assurdo. Ma anche perché io stessa la usavo come cliente. Quindi non solo hanno perso i soldi che ho generato e avrei potuto generare come Pet Sitter, ma anche come cliente. Come se poi se uno volesse fare il furbo , non potesse fare in altro modo. Io sono sempre stata corretta e, anzi, ho sempre tenuto a fare le cose regolarmente per ricevere le recensioni e proseguire. Ma nulla, non hanno voluto sapere ragioni. Pazienza, sconsiglio questa app ai miei colleghi. Ce ne sono altre più umane e comprensive. E, signori di Rover, non rispondetemi che mi avete spiegato via email o di contattarvi, perché quello che è successo è tutto qui e, alla mia ultima mai, nemmeno vi siete segnati di rispondere.

It sucked. My dog came out dirty and bad treated we went on vacation for a week and our dog look horrible. I really don't recomend it since it is not as it looks in the website. The workers were mean. Really don't recomend this place.

Spent £19 to sign up as a dog walker. I've always owned dogs and have a lot of experience. I put my prices really low, and set my availability 7 days a week all times of day. I'm London based so I set cancellations to same day and accepted same day bookings. I NEVER GOT A SINGLE BOOKING REQUEST!! I then had a truly awful experience with customer service who suggested I share a link to friends and family on social media - I think it's laughable that their tip to get bookings is to promote their app on social media or to your friends. Their other tips were useless - reply to messages quickly - I didn't have any messages!!!! They refused to refund or compensate the sign up fee so after all I was left £19 in the red even after speaking to a supervisor called Carl who repeatedly tried to suggest I share a link to my profile on Rover. This solution just doesn't cut it for me! **IT SEEMS IF YOU SIGN UP AS A PET SITTER/WALKER YOU WONT GET ANY BOOKINGS UNLESS YOU GET YOUR FAMILY AND FRIENDS TO BOOK YOU AND LEAVE REVIEWS**

During the booking, several care and cleanliness issues occurred. Upon returning home, I found that my dogs had experienced diarrhea, possibly related to incorrect feeding. The dogs were not taken outside in a timely manner, which resulted in diarrhea in the guest bedroom of the finished basement. This was not cleaned. I also found solid feces in other areas of the home, as well as multiple spots where the dogs had urinated. None of these issues were communicated to me, and the areas were left uncleaned. As a result, I had to have rugs professionally cleaned. The Ring camera in the outside basement area was turned off. The sitter did not respond to my initial request to turn it back on and only did so after a second request. The backyard was not cleaned during the stay and was covered with dog waste. Waste was not placed in the garage trash can as instructed. Feeding instructions were not followed. Treats were to be given once per day per dog, but the entire 48-ounce bag was gone upon my return. One dog did not receive the daily probiotic as instructed. The sensitive dog food intended for two dogs did not appear to be used, while most of the dry food for the third dog was consumed. When I returned home, the sitter was not present but arrived shortly after. One dog had been left on the bed while the sitter was away; this dog cannot get down independently and remained on the bed until his return. The kitchen was also left in disarray.

We had a bad experience with our sitter. I contacted Rover to discuss what could be done, but nothing is getting resolved. Our sitter “reviewed” us and left negative and false claims that make us as pet parents look bad. I will not be recommending Rover or using the app again.

Do nut trust this company. They false advertise prices, training and product quality. If you want your dog to never listen again or have a stranger with no real credentials walk your dog? Go here!

This person kept watching his time. Tried to leave before his time was up

I have had the absolute WORST experience leaving my dog in one of this company’s “acclaimed” pet sitters. Rover, you need to do better in vetting your pet sitters. My poor dog was left in her harness for an extended period of time and ended up with a horrible rash. Michelle C. tried to claim that my dog was only ever in her harness for the first two days of care (48 hours, FAR too long to begin with) and then mentioned that my dog had attempted to force herself into the covered cat litter box, suggesting she may have somehow injured herself that way. I took my dog to the vet and it was determined she is suffering from a potential allergic reaction to her recent environment/care (+ friction from the harness rubbing her skin raw) . Additionally, I had warned (both in person and via text) Michelle C. that my dog may need ear drops as she was recovering from a recent ear infection but it had mostly healed up. I provided the ear drops and simple instructions when I dropped my dog off to Michelle C. and kindly asked that she be on the lookout for any redness or flakiness in my dog’s ears. My dog was returned to me with bilateral ear inflammation, redness, dried blood and flakiness. The ear drops did not appear to have been used at all. My dog has also lost a significant amount of weight since leaving her in Michelle C’s care— it is suspected that she was not fed properly during her stay with Michelle C., contrary to (voluntary) reports of no eating issues. My dog’s food container did not appear to be as empty as it should have been. It is my opinion that Michelle C. does not meet the criteria of a proper caregiver in any sense of the term. I am extremely disappointed in Rover. I demand a refund, IMMEDIATELY. I would also like you to ensure that Michelle C. will not further endanger any other pets on this app. It is beyond irresponsible and unprofessional to offer a service of care and then behave in such a neglectful manner.