Rover.com | Pet SittingLoving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Felipe
im positive i already did this review dont need another
Response from Rover.com | Pet SittingJul 7, 2023
Hello Felipe. We appreciate you taking the time to leave us a review. Please reach out to our 24/7 Customer Support team at 888-453-7889 if you encounter issues or have any questions.
Jamie
I am extremely happy with the selection of high caliber pet and home caretakers! I believe the work should be per home and not per pet. Imagine if I still had my pet mice? Each would cost up to $38 a visit and along with a few other pets ( a typical household) it could cost hundreds of dollars a day, yet not require more than 30 minutes each visit to complete the required tasks. Whereas one dog could required a lot of care, if the pet sitter has to take them for numerous walks each day.
Response from Rover.com | Pet SittingJul 6, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Todd
The site is good. The service fees when booking are excessive.
Response from Rover.com | Pet SittingJul 5, 2023
Hi Todd, thank you for your candid feedback. We want to be able to provide the best and safest experiences for our users, sitters and owners alike. The fees make it possible for us to provide 24/7 support, market and promote sitters on Rover, maintain the website, and improve our product. If there is anything we can help clarify for you, please don’t hesitate to reach out to the 24/7 Rover Support at 888-453-7889.
Jennifer L.
Love the Rover service. Sadly, they've fallen into the greed trap. Service fees for both owners and sitters are becoming ridiculous. While I love the service, they will always be my last resort due to all the extra fees.
Response from Rover.com | Pet SittingJul 4, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Service fees go towards maintaining website, sitter advertisement, 24/7 Support Team, 24/7 Vet Hotline, the Rover Guarantee and much more. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Shannon
Most of the time I have great experiences on Rover. I like that there are reviews and numbers of repeat customers as well as if the sitter has pets, children, fenced in yards, etc. It allows me to reach out to sitters I think would work best for my dog. However, I recently had a TERRIBLE experience. A woman who was supposed to watch my dog had tried to increase the price after we already agreed and I had already paid. I declined the increase without canceling the boarding. Apparently she thought I cancelled it and when I tried to reach out for her address the day before I was supposed to drop my dog off, she didn’t respond. I tried to call and she hung up (she later claimed her phone died, which I don’t believe for a second). I cancelled and sent my dog to my brother’s house while I found another sitter, but I was charged $109 as a cancellation fee because it was the day before. Rover told me that they could only waive the cancellation fee if the sitter would email them to waive it. This unhinged woman continued to message me and claim that she did so, but she did not. I am now out $109 because I needed my money refunded to find another sitter when this woman was the problem, and I have zero recourse. Essentially pet owners beware. This website is only as good as the sitter you find, because they are on the side of the sitters, not the owners. I can’t even write a review of this lady to warn others because she never actually watched my dog.
Response from Rover.com | Pet SittingJul 3, 2023
Hello Shannon, thank you for taking the time to provide us with your review. We’re very sorry to hear this was your experience. Your booking was refunded in accordance with your sitter’s cancellation policy. Keep in mind that sitters are independent business owners and have the freedom to set cancellation policies that best fit their business. Last-minute cancellations can disrupt a sitter’s schedule and availability, and policies like these ensure the stability of their business. While we’re unable to override a sitter’s policy without their permission, you’re welcome to discuss a potential refund with the sitter. If they’re willing to offer you a further refund, please have your sitter contact us and we’ll handle the rest. Please call our Rover Support team at 888-453-7889 if you have any further information you would like us to review.
Chris
The doggy daycare I booked was absolutely fine - I'd have no worries recommending them to anyone else. However, the Rover.com experience itself is not really fit for purpose. Nowehere that I can see does it say that the booking and messaging system is not real-time, but appears to be an overnight batch service. I made several enquiries (as recommended by Rover) and didn't hear anything back - until 2am that night when I suddenly got a flurry of beeps, buzzes and alerts from the App, SMS, e-mails etc - all informing me that I'd made an enquiry. Next day I had one declined, one accepted and one awaiting response. I confirmed the accepted booking, which was fine. However, as Rover 'disguises' users phone numbers (and most people seem to disallow contact by that method) it makes real time communication impossible. Next day I used the Rover app to inform the daycare that I was running a bit late, etc. But didn't hear anything back - until the middle of the night following my booking when I got a second flurry of alerts confirming my confirmation and a second set of messages from the daycare saying it was fine to be late, was I having trouble finding them, etc, etc. All a bit late by then. I imagine that the daycare also got a middle-of-the-night flurry of messages from the previous day too - which is probably why they turn the messaging system off! Overall, the whole UX/UI needs to be substantially revised for the 21st Century
Response from Rover.com | Pet SittingJul 1, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Anonymous
This app is exceptionally convenient. It’s relatively easy to use, but the messages/upcoming etc are a bit confusing. The company seriously overcharges, making users want to immediately go private after one service. I would recommend a flat fee paid by the customer only.
Response from Rover.com | Pet SittingJun 28, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Mary
The app was helpful to find an excellent dog walker. I don’t like the gazillion emails I get everyday.
Response from Rover.com | Pet SittingJun 28, 2023
Hi, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Rover is always looking to improve the user experience and this feedback will be provided to our product team. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
